Experienced leader with concentration on a high level of customer service. Effective staff manager focused on team building and communication to best meet needs. Results-driven with emphasis on continued growth and improvement of service. Continued self-evaluator with ability to spot areas in need of improvement and implementing changes to best meet overall goals.
- Developed and implemented strategies to increase sales and profitability. Increased sales by 30% year over year while reducing labor costs.
- Oversaw six departments and more than 60 employees.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed purchasing and sales of a $2.4 million food and beverage program, increasing sales each year of operation.
- Oversaw general security and safety of patrons, musical acts, and staff of a 2200 seat music venue. Updated and implemented emergency and evacuation plans.
- Responsible for staffing of food and beverage, security, production, and customer service departments with appx. 120 employees each season.
- Oversaw day to day operations of a 200 seat restaurant and catering business.
- Managed purchasing, sales, marketing and customer service efficiently increasing sales to $1.6 million annually and reducing costs by 18%.
- Overhauled food service manual and retrained staff to increase speed and quality of service both in front and back of house.
- Hands-on owner/operator of a 100 seat restaurant with annual revenue of appx. $1 million.
- Worked in all FOH and BOH positions within the operation.
- Oversaw all staffing, budgeting, special events.