Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wole Adu

Brownsburg,IN

Summary

Clinical Registered Nurse with excellent background managing client services and experiences. Organized when prioritizing multiple tasks and adapting to frequent changes to exceed client expectations. Attracted new clients through community outreach and referral sources. Retained clients through personalized service and quality care.

Overview

8
8
years of professional experience

Work History

Client Care Administrator

HARMONY-HAVEN
Indianapolis, IN
06.2022 - Current
  • Maintained accurate records of client interactions, transactions, comments and complaints.
  • Ensured compliance with applicable laws, regulations and organizational policies related to customer care activities.
  • Analyzed data from surveys and feedback forms to identify areas for improvement in client care services.
  • Prepared reports on customer satisfaction ratings, trends in customer inquiries and complaints.
  • Developed training materials for new staff members related to client care practices.
  • Identified opportunities for process improvements within the client care department.
  • Performed administrative tasks such as preparing correspondence, updating databases, filing documents.
  • Actively participated in brainstorming sessions aimed at developing innovative approaches towards enhancing the quality of client service delivery.
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Created and updated client records by entering general data, services provided and invoice information.
  • Coordinated services for clients based on individual needs by matching clients with caregivers.
  • Strengthened relationships with referral sources through informative presentations to area organizations, fiduciaries and healthcare professionals.
  • Boosted client retention using client appreciation initiatives and relationship-building techniques.

Clinical Registered Nurse (REGIONAL RESOURCE)

ASCENCION ST VINCENT
Indianapolis, IN
01.2022 - Current
  • Assessed patients' medical history and current condition to determine appropriate care plans.
  • Provided direct patient care, including administering medications, monitoring vital signs, and dressing wounds.
  • Educated patients on health topics such as disease prevention, nutrition and exercise.
  • Collaborated with physicians and other healthcare professionals to develop individualized treatment plans for each patient.
  • Maintained accurate records of patient progress and treatments provided in compliance with regulations and standards.
  • Monitored changes in patients' conditions by observing symptoms and reactions to treatments.
  • Responded quickly and calmly during emergency situations; administered first aid when required.
  • Provided emotional support to family members of critically ill or injured patients.
  • Ensured the safety of all patients by adhering to established policies and procedures regarding infection control measures.
  • Collaborated with physicians and staff in other disciplines.
  • Utilized strong assessment skills to determine necessary patient care.
  • Educated patients and family members about preventive health care and recovery.
  • Administered medications and treatments to residents per doctors' orders or CRNP orders.
  • Carried out comprehensive care focused on patient needs and meeting care goals.
  • Recorded patients' medical history, vital statistics and test results in medical records.

RN Floor Nurse

IU Health Methodist Hospital
Indianapolis, IN
06.2016 - 12.2021
  • Reviewed lab values for accuracy prior to administering prescribed medications.
  • Monitored trends in patient progress over time using various tools such as flow sheets or charting systems.
  • Communicated effectively with all levels of personnel within the healthcare setting regarding patient care issues.
  • Promoted continuity of care by accurately communicating patient information during shift change report times.
  • Participated in interdisciplinary rounds on each assigned unit at least once per week.
  • Utilized evidence-based guidelines while providing quality nursing care services.
  • Assessed and monitored patients' health condition, including vital signs, physical assessments, and laboratory test results.
  • Managed multiple tasks simultaneously while providing timely responses to requests from other departments.
  • Provided patient care plans in accordance with physician orders and established nursing protocols.
  • Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
  • Responded to medical emergencies promptly and provided life-saving interventions when necessary.
  • Ensured accurate documentation of patient records according to hospital policy.
  • Educated families about nutrition, hygiene needs and home safety measures for successful discharge planning.
  • Assisted in the development of policies related to clinical practice standards and procedures.
  • Instructed patients on pre-and post-operative care instructions, diet modifications, medications and self-care techniques.
  • Supervised CNAs and other staff delivering care in acute care setting by coaching and supporting.
  • Developed individualized plans of care based on assessment data that addressed identified problems or needs.
  • Maintained a safe environment for staff members and patients through infection control practices or safety protocols.
  • Participated in educational activities such as seminars or conferences related to professional development or new technology advancements.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Communicated with nursing personnel to enforce procedures, policies and regulations.

Education

Associate of Science - Nursing

Ivy Tech Community College of Indiana
Indianapolis, IN
06-2016

Skills

  • Meeting Scheduling
  • Client Confidentiality
  • Microsoft Office expertise
  • Calendar Management
  • In-home assessment
  • Client Retention
  • Project Coordination
  • Interpersonal Skills
  • Highly Professional
  • Problem-Solving
  • Analytical Skills
  • Multitasking
  • Team building
  • Time management abilities
  • Problem-solving abilities
  • Reliability

Timeline

Client Care Administrator

HARMONY-HAVEN
06.2022 - Current

Clinical Registered Nurse (REGIONAL RESOURCE)

ASCENCION ST VINCENT
01.2022 - Current

RN Floor Nurse

IU Health Methodist Hospital
06.2016 - 12.2021

Associate of Science - Nursing

Ivy Tech Community College of Indiana

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Wole Adu