Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
PROJECTS LED
Affiliations
Timeline
Generic
Open To Work

JOHN-DAVID DEKEYZER

Richmond,TX

Work Preference

Job Search Status

Open to work

Desired Job Title

Service Desk LeadIT ManagerSenior IT AnalystSystem AdministratorLevel 2 IT Support Engineer

Work Type

Full TimeContract WorkConsulting

Location Preference

On-Site
Location: Richmond, TXSugar Land, TXHouston, TX
Open to relocation: No

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid time offWork from home option

Summary

Highly-motivated senior-level employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Service Desk Team Lead

BGSF
03.2023 - 04.2026
  • Led service desk team, overseeing vendor relations and conducting applicant interviews to build a skilled team.
  • Handled executive-level requests and provided mentorship to support team members.
  • Acted as final escalation point for all support requests, resolving complex break/fix hardware issues.
  • Administered VoIP systems and Microsoft Teams, enhancing communication capabilities.
  • Developed onboarding processes for new support staff, facilitating smoother transitions into complex systems.
  • Directed integration of Horn Solutions' infrastructure and migration of end-user machines to Azure domain, ensuring seamless user access and system functionality.

IT Manager

Horn Solutions, Inc
06.2019 - 03.2023
  • Directed major IT decisions, managed vendor relations, and developed policies and processes
  • Oversaw office move and build-out in Sugar Land, coordinating infrastructure transition from Dallas locations
  • Transitioned office from landline phones to VoIP, including upgrading office network infrastructure hardware
  • Facilitated tenant migration from cloud environment and local AD to Azure and AzureAD post-acquisition by BGSF, establishing process to preserve user data without full system reset
  • (acquired by BGSF)

Senior IT Analyst

PublicisSapient (via ReSources)
01.2017 - 06.2019
  • Led Houston office corporate and domain migration with sister company, ensuring seamless transition and minimal disruption
  • Directed office build-out and network expansion into new space, establishing fully equipped conference rooms to support operational needs
  • Integrating existing conference rooms with the new Room Booking tool, integrating with the Office tenant
  • Coordinated with multiple back-end teams to maintain office connectivity with company infrastructure, enhancing communication and collaboration
  • Inventory Management, Remote Deployment & Support, Facilitated logistics for conferences, mixed Windows and OSX environment

Senior IT Analyst

Chevron Upstream (via U.S. Computer)
11.2012 - 11.2016
  • Led project transferring local helpdesk support to new Cisco phone system, improving communication efficiency
  • Trained new hires on helpdesk SOP and provided support training for C-Level/VIP employees
  • Developed and maintained troubleshooting documentation to facilitate training for new teammates

Consultant

NewEdge Engineering
08.2007 - 11.2012
  • Managing PC diagnosis, backup, repair and virus removal services in Houston, TX
  • Collaborated with clients to define project requirements and create customized solutions.
  • Developed "Game King demo" showcased on YouTube during collegiate engineering project.

Lead Repair Technician

Microsoft (via Flextronics)
06.2011 - 02.2012
  • Diagnosed hardware issues and performed thorough troubleshooting on devices.
  • Supervised repair teams to ensure quality and efficiency in all processes.
  • Trained new technicians on repair protocols and safety procedures.
  • Trained and mentored sales staff, enhancing their understanding of repair services and processes.

Education

Bachelor of Science - Electronics Engineering Technology

Texas A&M University
College Station, TX
05-2008

Skills

  • Azure Active Directory
  • On-Premises Active Directory
  • Microsoft Teams Administration
  • VoIP administration
  • Entra/Intune Administration
  • ServiceNow, HappyFox, Remedy, GCSE
  • Cybersecurity administration
  • CrowdStrike administration
  • Mimecast administration
  • OneDrive and SharePoint admin
  • Office 365 administration
  • Copilot/AI administration
  • SCCM and Intune management
  • Powershell scripting
  • Network optimization
  • Technical Documentation
  • End-User Documentation
  • Troubleshooting/Resolution
  • ITSM/ITIL familiarity
  • SLA Adherence
  • Information Security Standards
  • Regulatory Compliance
  • Project Management
  • Process development
  • IT strategy development
  • Vendor management
  • Office infrastructure design
  • Leadership Development
  • Training & Mentorship
  • Client Relations/Conflict Resolution
  • Executive/"White Glove" Support
  • Jamf familiarity
  • Group Policy
  • MDM enrollments

Personal Information

Title: IT MANAGER, SERVICE LEAD, PROJECT MANAGER

PROJECTS LED

BGSF, Summer 2024 – manually reconfiguring user endpoint PCs from Local Domain join to Azure AD join, developing the process for the manual reconfiguration without requiring a complete PC reset and maintain all user files.

BGSF, Spring 2024 – created the guide for end users to log into a fresh PC for the first time and automatically join to the Azure AD infrastructure

Horn/BGSF, March 2023 – led effort to migrate every Horn users' machine from old infrastructure to new BGSF Azure AD infrastructure and maintained all user files and preferences. This process would later be refined and expanded on for all other BGSF users

Horn, 2021 – managed IT-related aspects of office move into new building, including network layout, WAP placements, cabling requirements, and connecting new TVs to network and streaming service providers

Horn, 2020 – led conversion from PBX phone lines to VoIP provider CloudCall and either replacing phones with new VoIP units or adding an attachment to existing phones to allow a LAN connection

Publicis Sapient – managed IT-related aspects of office build-out and setting up 4 new conference rooms. Also installed conference room booking tools and configured each of them

Publicis Sapient – through a massive re-branding to consolidate all companies under the umbrella, led the Houston office through reconfiguring their Windows and Mac PCs

Konami Digital Entertainment 2008-present – Tournament Official for the “Yu-Gi-Oh! Trading Card Game” for over 20 years, using the opportunities to fine-tune my leadership and mentorship abilities so I can translate them into my career as a Leader. Tournaments vary in participation between 150-2000 players and lead a tournament staff to consistently provide a healthy game experience for all participants and officials as well as organize a broadcast to be produced on social media for spectators.

Affiliations

  • Konami Digital Entertainment - "Yu-Gi-Oh!" Judge Program - 2007-present

Timeline

Service Desk Team Lead

BGSF
03.2023 - 04.2026

IT Manager

Horn Solutions, Inc
06.2019 - 03.2023

Senior IT Analyst

PublicisSapient (via ReSources)
01.2017 - 06.2019

Senior IT Analyst

Chevron Upstream (via U.S. Computer)
11.2012 - 11.2016

Lead Repair Technician

Microsoft (via Flextronics)
06.2011 - 02.2012

Consultant

NewEdge Engineering
08.2007 - 11.2012

Bachelor of Science - Electronics Engineering Technology

Texas A&M University
JOHN-DAVID DEKEYZER