Wolfgang Robinson
Fort Pierce
Summary
Dynamic Lawn and Garden professional skilled in forklift operation and creating engaging product displays. Strong ability to train new team members and ensure customer satisfaction through expert plant care advice and safety compliance.
Dependable driver with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Successful Owner/Operator with expertise in automotive industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Experienced with automotive diagnostics, repair, and maintenance. Utilizes technical knowledge and hands-on skills to ensure vehicle reliability and safety. Knowledge of engine systems, brake systems, and electrical components to provide comprehensive automotive solutions.
Overview
40
40
years of professional experience
Work History
Lawn and Garden Associate
Lowes Home Improvment
Buford, GA
04.2016 - 06.2021
- Assisted customers in selecting appropriate lawn care products and plants for various gardening needs.
- Maintained inventory levels, ensuring stock availability for seasonal gardening items. Operated 3 styles of forklifts.
- Provided expert advice on plant care and landscape design techniques to enhance customer satisfaction.
- Trained new associates on product knowledge, store policies, and customer service protocols to ensure a cohesive team environment.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Collaborated with team members to create visually appealing displays that showcased seasonal plants and products.
- Helped customers choose optimal trees, shrubs, and flowers based on current needs.
- Delivered assistance in assembling garden furniture sets for display purposes as well as customer orders upon request. Assembled barbecue grills and lawn equipment.
- Streamlined store cleanliness by routinely organizing shelves and removing debris from walkways.
- Watered plants daily and regularly checked for naturally wilted parts to remove.
- Educated customers on proper plant care techniques, resulting in healthier gardens for clients.
- Assisted in the loading of heavy merchandise for customers, ensuring a positive shopping experience.
- Proactively identified potential safety hazards within the Lawn and Garden section, taking corrective measures where necessary for a safer shopping environment.
- Demonstrated effective use of lawn care equipment, increasing customer confidence in product purchases.
- Reduced waste expenses by implementing an effective watering schedule that maintained healthy plants while conserving resources.
- Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Supported store management by participating in promotional events and seasonal sales initiatives within the Lawn and Garden department.
- Maintained walkways and paths throughout gardens for safe navigation.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store by going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Delivery Driver, Warehouse Associate
WORLDPAC
Norcross, GA
12.2007 - 04.2013
- Operated delivery vehicle to ensure timely and accurate product distribution.
- Managed inventory levels to optimize delivery schedules and reduce delays.
- Conducted routine vehicle inspections to maintain safety and compliance standards.
- Collaborated with warehouse staff to streamline loading processes, enhancing efficiency.
- Implemented best practices for route planning to minimize fuel consumption and transit time.
- Trained new drivers on safety protocols, company policies, and effective delivery techniques.
- Resolved customer inquiries regarding deliveries, improving satisfaction through effective communication.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Operated light trucks to deliver loads as far as 40 miles from home location.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
Owner/Operator
Wolfgang's Import Service, Inc.
Duluth, GA
08.1991 - 05.2006
- Oversaw daily operations, ensuring efficient workflow and resource management.
- Trained and mentored staff, fostering a culture of continuous improvement and professional growth.
- Established vendor relationships to streamline supply chain operations and improve service delivery.
- Directed customer service efforts, enhancing satisfaction through quality assurance protocols.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Operated with safety and skill to avoid accidents and delays.
Automotive Technician
Dyer and Dyer Volvo
Chamblee, GA
07.1981 - 07.1991
- Diagnosed and repaired complex automotive systems, ensuring optimal performance and safety standards.
- Utilized advanced diagnostic tools to identify mechanical issues, enhancing repair accuracy.
- Mentored junior technicians, fostering skill development and improving team efficiency.
- Conducted thorough inspections of vehicles, ensuring compliance with manufacturer specifications.
- Collaborated with service advisors to communicate repair needs and prioritize workloads effectively.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Reduced repeat repair visits by implementing thorough quality control checks.
Education
High School Diploma -
Wurzburg American High School
Wurzburg, GermanyChemistry, Physics, Math, English, History
Columbus Community College
Columbus, GASkills
- Power equipment operation
- Forklift operator, 3 types of forklifts
- Assembling lawn and garden equipment and grills
- Automotive diagnostic equipment
- Customer Service
Timeline
Lawn and Garden Associate
Lowes Home Improvment
04.2016 - 06.2021
Delivery Driver, Warehouse Associate
WORLDPAC
12.2007 - 04.2013
Owner/Operator
Wolfgang's Import Service, Inc.
08.1991 - 05.2006
Automotive Technician
Dyer and Dyer Volvo
07.1981 - 07.1991
High School Diploma -
Wurzburg American High School
Chemistry, Physics, Math, English, History
Columbus Community College
Volvo Master Technician VISTA award
Participated in learning and testing of annually updated technical information.
Volvo Master Technician VISTA award
Traveled to New Jersey Volvo headquarters for Mastertech competition.