Wolfgang Womack
Round Rock,TX
Summary
Results-driven individual focused on delivering exceptional support for customer needs. Hard working and flexible with the best outlook of given goals in sight. Confident of a strong background in customer relations and communication with an eagerness to learn.
Overview
6
6
years of professional experience
Work History
Guest Service Captain
Towne Park
304 E Cesar Chavez
12.2022 - 04.2024
- Increased customer loyalty and satisfaction through attentive service and timely resolution of issues.
- Collaborated with team members to create a welcoming and hospitable environment for all guests.
- Managed cashier desk operations efficiently, maintaining a professional demeanor at all times.
- Served as a brand ambassador by embodying company values while interacting with both clients and colleagues.
- Assisted guests with luggage and provided directions to rooms and lobby.
- Participated in ongoing training programs to continually enhance skillset and industry knowledge.
- Trained new staff on hotel procedures, customer service standards, and software systems.
- Conducted regular property inspections to identify areas needing improvement or maintenance attention.
- Resolved guest complaints quickly, ensuring repeat business and positive reviews.
- Oversaw fast-paced valet operations and guests' needs at busy facility.
Guest Service Associate
Towne Park
304 E Cesar Chavez
07.2021 - 01.2022
- Managed cashier operations, ensuring a smooth and pleasant guest experience.
- Inspecting vehicles for damage.
- Greeting customers and opening doors while issuing tickets and car tags.
- Greeting guests with refined assistance and information to guests passing through.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Front Office Assistant
The Plumbinator
1308 Chisholm Trail Rd Round Rock TX
08.2018 - 05.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Sorted invoices, accurately processing and filing each document.
- Wrote and filled job descriptions for future and current employees.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Managed and consistently posted on all social medial accounts.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Education
High School Diploma -
Round Rock High School
TX05.2021
Skills
- Exceptional communication
- Team Management
- Delegation and Supervision
- Excellent Customer Service
- Flexible Schedule
- Issue Resolution
- Professionalism
Timeline
Guest Service Captain
Towne Park
12.2022 - 04.2024
Guest Service Associate
Towne Park
07.2021 - 01.2022
Front Office Assistant
The Plumbinator
08.2018 - 05.2021
High School Diploma -
Round Rock High School