Summary
Overview
Work History
Education
Skills
Timeline
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Wolfgang Womack

Round Rock,TX

Summary

Results-driven individual focused on delivering exceptional support for customer needs. Hard working and flexible with the best outlook of given goals in sight. Confident of a strong background in customer relations and communication with an eagerness to learn.

Overview

6
6
years of professional experience

Work History

Guest Service Captain

Towne Park
12.2022 - 04.2024
  • Increased customer loyalty and satisfaction through attentive service and timely resolution of issues.
  • Collaborated with team members to create a welcoming and hospitable environment for all guests.
  • Managed cashier desk operations efficiently, maintaining a professional demeanor at all times.
  • Served as a brand ambassador by embodying company values while interacting with both clients and colleagues.
  • Assisted guests with luggage and provided directions to rooms and lobby.
  • Participated in ongoing training programs to continually enhance skillset and industry knowledge.
  • Trained new staff on hotel procedures, customer service standards, and software systems.
  • Conducted regular property inspections to identify areas needing improvement or maintenance attention.
  • Resolved guest complaints quickly, ensuring repeat business and positive reviews.
  • Oversaw fast-paced valet operations and guests' needs at busy facility.

Guest Service Associate

Towne Park
07.2021 - 01.2022
  • Managed cashier operations, ensuring a smooth and pleasant guest experience.
  • Inspecting vehicles for damage.
  • Greeting customers and opening doors while issuing tickets and car tags.
  • Greeting guests with refined assistance and information to guests passing through.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.

Front Office Assistant

The Plumbinator
08.2018 - 05.2021
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Sorted invoices, accurately processing and filing each document.
  • Wrote and filled job descriptions for future and current employees.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Managed and consistently posted on all social medial accounts.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.

Education

High School Diploma -

Round Rock High School
TX
05.2021

Skills

  • Exceptional communication
  • Team Management
  • Delegation and Supervision
  • Excellent Customer Service
  • Flexible Schedule
  • Issue Resolution
  • Professionalism

Timeline

Guest Service Captain

Towne Park
12.2022 - 04.2024

Guest Service Associate

Towne Park
07.2021 - 01.2022

Front Office Assistant

The Plumbinator
08.2018 - 05.2021

High School Diploma -

Round Rock High School

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Wolfgang Womack