Wongel Shete
Upper Marlboro,MD
Summary
Personable and positive, with natural ability to create welcoming environment and connect with guests. Possesses solid understanding of customer service principles and effective communication skills. Aiming to enhance guest experiences and contribute to smooth and efficient service operation.
Overview
5
5
years of professional experience
Work History
Front of House Team Member
Rooted3
08.2024 - 02.2025
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Made custom bowls and wraps to order.
- Making smoothies, lattes, as well as creating new seasonal drinks on the menu.
- Checking customers out in the retail section of the store.
- Sorting through expired inventory as well as pricing new items and put them them on display.
Cashier
Marshalls
12.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server
Roosters
05.2021 - 06.2022
- Provided recommendations on menu items based on customer preferences and dietary restrictions.
- Adhered to all food safety regulations to ensure the health and well being of customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience.
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction.
Front Desk Receptionist
Bezalel Construction
04.2021 - 08.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Managed incoming and outgoing mail, faxes, and courier services.
Food Service Worker
Wendys
06.2020 - 08.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
High School Diploma -
Paint Branch High School
Burtonsville, MD06-2023
Skills
- Greeting guests
- Cleanliness
- Phone etiquette
- Time management
- Organization skills
- Customer and client relations
Timeline
Front of House Team Member
Rooted3
08.2024 - 02.2025
Cashier
Marshalls
12.2023 - 05.2024
Server
Roosters
05.2021 - 06.2022
Front Desk Receptionist
Bezalel Construction
04.2021 - 08.2021
Food Service Worker
Wendys
06.2020 - 08.2020
High School Diploma -
Paint Branch High School
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