Summary
Overview
Work History
Education
Skills
Languages
Timeline
Community Service
Bartender

Wongelawit Getahun

Washington,DC

Summary

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Capable customer service passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.

Overview

10
10
years of professional experience

Work History

Bartender

Afro Lounge
02.2025 - Current
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Assisted with inventorying beverage stock and bar supplies.

Bartender

Enigma
07.2024 - 04.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender Shift Manager

Barcode
03.2022 - 01.2024
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Customer Service Representative

American Banker’s Association
02.2023 - 06.2023
  • Providing exceptional customer service and ensuring customer satisfaction by effectively communicating and problem-solving. Utilizing call center software and equipment to manage customer interactions efficiently. Achieving and exceeding customer-focused metrics, such as average handling time and first call resolution. Supervising and mentoring a team of customer service representatives, providing guidance and support in their daily activities. Implementing salesforce and CRM systems to effectively manage customer relationships and track customer interactions. Utilizing Microsoft Office applications, such as Word, Excel, and Outlook, for documentation, reporting, and communication purposes. Exercising strong leadership skills by motivating and inspiring team members to achieve excellence in customer service. Maintaining a strong focus on the vision and goals of the organization and actively working towards their implementation. Demonstrated a customer-first attitude, consistently providing excellent customer service by assisting and addressing customer needs. Resolved customer issues while maintaining a calm, professional demeanor, even in challenging situations. Acted as a problem-solver, identifying root causes of customer concerns and providing appropriate solutions. Utilized Salesforce to keep accurate records of customer interactions, maintain accurate records, and follow up on customer questions proactively. Encouraged team members to adopt a customer-focused attitude and promote problem-solving skills through coaching and guidance. Developed training programs to enhance team capabilities, evaluated performance regularly, and identified training needs.

Digital Marketing Manager

Champion kitchen
04.2017 - 03.2020
  • Developing and implementing online marketing strategies to increase visibility, attract customers, and drive sales for the restaurants you represent. This includes managing social media accounts, creating engaging content, running targeted advertising campaigns, optimizing website content for search engines, monitoring online reviews and reputation management, analyzing data to measure campaign.

Front Desk Agent

Golden Tulip Hotel
07.2015 - 08.2016
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences. Updated customer accounts with add-on room charges, including mini bar use and room service bills. Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment. Arranged accommodations and travel plans for visitors and presented updated itineraries.

Education

Associate Degree in Medicine - Medical Science/medicine

Gonder University
Ethiopia
08-2015

High School Diploma -

Nazreth School
Addis Ababa
07-2012

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Customer service expertise
  • Sales expertise

Languages

English
Full Professional
amharic
Full Professional

Timeline

Bartender

Afro Lounge
02.2025 - Current

Bartender

Enigma
07.2024 - 04.2025

Customer Service Representative

American Banker’s Association
02.2023 - 06.2023

Bartender Shift Manager

Barcode
03.2022 - 01.2024

Digital Marketing Manager

Champion kitchen
04.2017 - 03.2020

Front Desk Agent

Golden Tulip Hotel
07.2015 - 08.2016

Associate Degree in Medicine - Medical Science/medicine

Gonder University

High School Diploma -

Nazreth School

Community Service

Ethiopian Community center, Support and direct important resources, Washington DC, 2020-07, 2023-11, Social Services Assistance: Help community members access services like housing, healthcare, legal aid, and employment support., Language and Cultural Orientation: Offer English language classes, translation services, and cultural orientation programs for newcomers to the community., Immigration Assistance: Provide guidance and support with immigration processes, including helping with paperwork and connecting individuals to legal resources., Cultural Events and Celebrations: Plan and coordinate events that celebrate Ethiopian culture, including holidays, music, dance, and food., Language Preservation: Teach or facilitate classes in Amharic or other Ethiopian languages, helping younger generations connect with their heritage., Community Outreach: Engage with the community to understand their needs and develop programs that address those needs., Advocacy: Work on behalf of the community to advocate for their rights and needs at the local, state, or national level., Program Management: Oversee specific programs, ensuring they run smoothly and meet their goals., Fundraising and Grant Writing: Assist in securing funding through grants, donations, or fundraising events to support the center’s activities., Volunteer Coordination: Recruit, train, and manage volunteers who help with the center’s various programs and events., Mental Health Support: Provide or connect individuals to mental health services, including counseling or support groups.