Won Jeong Uhm
Las Vegas,NV
Summary
A results-driven hospitality professional with extensive experience in staff supervision, operational management, and customer service excellence. Skilled in strategic planning, workflow optimization, and team leadership to enhance efficiency and guest satisfaction. Adept at streamlining operations, implementing process improvements, and maintaining high service standards in fast-paced environments. Known for strong leadership, problem-solving abilities, and adaptability in dynamic business settings. Committed to fostering collaboration, driving operational success, and delivering exceptional guest experiences that contribute to long-term business growth.
Overview
6
6
years of professional experience
Work History
Senior F&B Supervisor & Manager
Sugar Group INC
06.2024 - Current
- Directed business operations across two locations in Henderson and Las Vegas (Rainbow), overseeing a team of 30 employees to drive efficiency and profitability.
- Enhanced operational workflows, increasing revenue growth and improving service performance through strategic process improvements.
- Spearheaded expansion initiatives, identifying growth opportunities and strengthening market presence within the competitive F&B industry.
- Cultivated stakeholder relationships while ensuring regulatory compliance and maintaining financial stability to support long-term success.
Front Desk Service Representative (Tower Suites)
Wynn & Encore Hotel
02.2023 - 05.2024
- Utilized Opera V5 to efficiently manage reservations, check-ins, and check-outs, ensuring seamless guest experiences.
- Provided personalized guest services, offering tailored recommendations and assistance to enhance satisfaction and loyalty.
- Handled guest inquiries and service recovery, resolving concerns while upholding luxury hospitality standards.
- Fostered a collaborative work environment, maintaining open communication with colleagues across departments to optimize service delivery.
Construction & General Contracting Supervisor
Phobay CO. LTD.
07.2021 - 03.2024
- Led restaurant build-outs and renovations, ensuring efficiency, quality, and adherence to budgets exceeding ₩50 billion KRW.
- Developed and reviewed blueprints for projects ranging from 3,000 to 9,000 square feet, ensuring compliance with safety regulations and design specifications.
- Managed the permitting process, collaborating with contractors, engineers, and local authorities to streamline approvals.
- Directed daily operations across multiple sites, optimizing workflows and improving project completion timelines.
Operations Manager
Phobay CO. LTD.
01.2021 - 10.2023
- Oversaw full-scale business operations, managing an ₩800 billion KRW annual budget, supervising 1,500+ employees across multiple locations, and driving brand strategy for profitability.
- Implemented efficiency-driven improvements, optimizing workflows and increasing revenue by 35%, leading to a ₩280 billion KRW growth in annual revenue.
- Developed and executed strategic expansion plans, contributing to the opening of 50+ new locations and strengthening market positioning.
- Managed stakeholder relationships, supplier negotiations, and regulatory compliance while ensuring sustainable financial growth and operational excellence.
Executive Kitchen Manager
Phobay CO. LTD.
02.2019 - 12.2020
- Supervised culinary execution across 127 franchise locations, upholding brand standards and enforcing strict quality benchmarks.
- Designed and implemented comprehensive training programs to elevate staff performance, refine culinary techniques, and reinforce food safety protocols.
- Operated kitchen operations for 100+ employees, ensuring seamless execution, quality control, and strict compliance with health and safety regulations.
- Developed and standardized recipes to enhance food quality, reduce costs, and maintain operational consistency across all locations.
Education
Bachelor of Science - Hospitality Management, Global Entrepreneurship
University of Nevada, Las Vegas (UNLV)
Las Vegas05-2024
Skills
- Hospitality & Business Management – Operations oversight, financial management, multi-unit leadership, staff training, and customer service excellence
- Culinary & Kitchen Operations – High-volume kitchen management, menu development, inventory control, food safety compliance, and workflow optimization
- General Contracting & Construction – Blueprint drafting, project supervision, permit management, contractor coordination, and cost estimation
- Strategic Growth & Process Improvement – Business expansion, operational efficiency, vendor negotiations, and risk management
- Technical Proficiency – POS systems (Clover POS), Microsoft Office Suite, CAD & blueprint software, and financial/inventory management tools
- Regulatory Compliance & Risk Management – Ensuring adherence to industry regulations, health and safety standards, and legal compliance in business operations
Accomplishments
- Representative of the Korean Association for Children with Leukemia and Cancer (KAFCWL) at Busan Foreign School, leading fundraising initiatives to ensure 100% of donations directly supported children in need.
- Active member of the UNICEF Team, contributing to global awareness campaigns and fundraising efforts to support children’s rights and welfare.
- Executive member of the National Honor Society (NHS) for four years, actively contributing to event planning and organizational initiatives at Busan Foreign School.
- Certified Nevada Notary Public, demonstrating commitment to professional development and legal expertise.
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
Senior F&B Supervisor & Manager
Sugar Group INC
06.2024 - Current
Front Desk Service Representative (Tower Suites)
Wynn & Encore Hotel
02.2023 - 05.2024
Construction & General Contracting Supervisor
Phobay CO. LTD.
07.2021 - 03.2024
Operations Manager
Phobay CO. LTD.
01.2021 - 10.2023
Executive Kitchen Manager
Phobay CO. LTD.
02.2019 - 12.2020
Bachelor of Science - Hospitality Management, Global Entrepreneurship
University of Nevada, Las Vegas (UNLV)
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