Jun Kim
Everett,WA
Summary
University of Washington graduate, who is computer-savvy with multiple customer service experiencesn and administrative work. I have strong teamwork skills, compiling, organizing, and reporting on data for diverse applications.
Trustworthy US Army Veteran, disciplined in following orders and working with others to complete tasks. Calm in stressful, high-pressure situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
PCF Insurance
06.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Property Management Assistant
Genesis Realty
03.2023 - 05.2023
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
Manager/Server
Kyo Teriyaki
01.2020 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Specialist
US Army Reserve
03.2013 - 08.2019
- Managed and trained 10 military personnel, developing and executing detailed team and objective SOPs under sometimes stressful conditions
- Partnered with sustainability team to minimize waste and creatively minimized global footprint in culinary operations.
- Implemented tactics, procedures, and techniques for defense systems.
Education
High School Diploma -
Meadowdale High School
Bachelor of Arts - Geography
University of Washington
03.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Data Collection
- Team Development
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Customer Service Representative
PCF Insurance
06.2023 - 01.2024
Property Management Assistant
Genesis Realty
03.2023 - 05.2023
Manager/Server
Kyo Teriyaki
01.2020 - 02.2023
Specialist
US Army Reserve
03.2013 - 08.2019
High School Diploma -
Meadowdale High School
Bachelor of Arts - Geography
University of Washington
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