Wonoh Zombo
KC,MO
Summary
Compassionate Certified Nursing Assistant with a proven track record at Riverside Nursing and Rehab, enhancing patient care through effective vital signs monitoring and empathetic communication. Skilled in implementing safety measures to reduce fall incidents, I am dedicated to providing dignified personal care and fostering positive relationships with patients and families.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
New Mark Care Center
03.2025 - Current
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Implemented infection control measures, promoting a safe environment for patients and staff.
- Coordinated with family members to address concerns, strengthening patient support systems.
Certified Nursing Assistant
Riverside Nursing and Rehab
04.2023 - 03.2025
- Trained new staff on caregiving protocols and best practices for improved care delivery.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Assistant Store Manager
Sonic
05.2019 - 10.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational best practices.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Developed and executed promotional strategies to enhance sales performance and customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and merchandising.
- Coordinated team schedules to maintain optimal staffing levels during peak business hours.
- Assisted in budget preparation, monitoring expenses to align with financial goals and objectives.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Certified Nursing Assistant
Favourite Health Care Staffing
02.2020 - 04.2024
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with routine tasks, contributing to efficient workflow and patient satisfaction.
- Monitored vital signs and reported changes in patient conditions to the healthcare team promptly.
- Maintained accurate patient records, enhancing communication among interdisciplinary teams.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
No Degree - Nursing
Metropolitan Community College
Kansas City, Missouri, MONursing
Donnelly College
608 N 18 St. KCKS 6610211-2026
High School Diploma -
East High School
1924 Van Brunt Blvd, KCMO 6412705-2019
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Basic life support
- Bedside manner
- Vital signs monitoring
- Dressing assistance
- Safety precautions
- Recording vital signs
- Electronic charting
- Patient-focused care
- Medical terminology
- Mobility assistance
- Companionship and emotional support
- Documenting behaviors
- Feeding assistance
- Positioning patients
- Patient lifting
- Transfer techniques
- Urinary catheter care
- Responding to emergencies
- Supporting personal needs
- Colostomy care
- Light housekeeping
- Valid MO driver's license
- Able to lift 50 pounds
- CNA certification
Certification
- CNA - Certified Nurse Assistant
- CPR Training
Timeline
Certified Nursing Assistant
New Mark Care Center
03.2025 - Current
Certified Nursing Assistant
Riverside Nursing and Rehab
04.2023 - 03.2025
Certified Nursing Assistant
Favourite Health Care Staffing
02.2020 - 04.2024
Assistant Store Manager
Sonic
05.2019 - 10.2024
No Degree - Nursing
Metropolitan Community College
Nursing
Donnelly College
High School Diploma -
East High School