Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wonrae Kim

Seattle,WA

Summary

Hardworking banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Associate Banker

Chase Bank
Shoreline, WA
10.2021 - 01.2024
  • Provided customer service by attending to their inquiries and requests for information.
  • Ensured compliance with banking regulations and procedures in daily operations.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Assisted customers with account opening and maintenance.
  • Performed account reconciliations on a regular basis.
  • Established strong relationships with customers to increase customer loyalty.
  • Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
  • Analyzed customer needs and provided appropriate financial solutions.
  • Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
  • Educated customers about the features and benefits of different types of banking products offered by the bank.
  • Helped customers understand and use mobile applications and online banking.
  • Monitored customer accounts for suspicious activities or potential fraud cases.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Barista Manager

Gretchen's Place
Seattle, WA
11.2020 - 12.2023
  • Managed barista staff, ensuring proper training and scheduling.
  • Created and implemented operational procedures for the barista team to ensure customer satisfaction.
  • Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
  • Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
  • Maintained records of daily transactions and prepared reports for management review.
  • Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Trained new employees to perform duties.
  • Oversaw food preparation, production and presentation according to quality standards.

Server

Sisi Kay Thai Eatery & Bar
Seattle, WA
12.2019 - 09.2022
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Trained new employees to perform duties.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

CNA

Aegis Living
Shorelin, WA
10.2018 - 01.2020
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Provided emotional support to family members during difficult times.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Server

CRISTA Ministries
Shoreline, WA
02.2017 - 06.2019

Education

High School Diploma -

King's High School
WA
06-2018

Skills

  • Product Promotion
  • Account Servicing
  • Team Collaboration
  • Customer Service
  • Continuous Improvement

References

References available upon request.

Timeline

Associate Banker

Chase Bank
10.2021 - 01.2024

Barista Manager

Gretchen's Place
11.2020 - 12.2023

Server

Sisi Kay Thai Eatery & Bar
12.2019 - 09.2022

CNA

Aegis Living
10.2018 - 01.2020

Server

CRISTA Ministries
02.2017 - 06.2019

High School Diploma -

King's High School

Similar Profiles

CREATE PROFILE
Wonrae Kim