Woodeline St Louis
Orlando
Summary
Dedicated customer service representative with extensive industry experience. Proven Technical Support Specialist adept at resolving complex technical issues while delivering exceptional customer service. Expertise includes software, hardware, and networking systems, complemented by strong problem-solving abilities. Previous roles highlight effective communication skills and successful client relationships, resulting in consistent positive feedback for rapid issue resolution.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
Fiserv
Coral Springs
09.2023 - Current
- Diagnosed hardware and software issues, ensuring rapid resolution for clients using Fiserv solutions.
- Documented troubleshooting procedures in internal knowledge base for future reference.
- Communicated with customers to identify problems, provide solutions, and initiate corrective actions.
- Assisted in training new staff on support processes and systems for enhanced service delivery.
Front Desk Receptionist /Licensed Medical Aesthetician
Florida Internal Medicine
Deerfield Beach
02.2023 - 09.2023
- Directed incoming calls to appropriate staff members for efficient inquiry resolution.
- Processed payments, issuing accurate receipts and change to customers.
- Scheduled appointments for clients and visitors to optimize time management.
- Administered support tasks including document filing, photocopying, and scanning materials.
- Logged package deliveries, ensuring proper distribution to personnel.
- Delivered various cosmetic and beauty treatments to enhance client satisfaction.
Customer Service Specialist
Hard Rock Contact Center
Hollywood
08.2019 - 11.2022
- Completed and processed customer account forms and maintained accurate database records.
- Promptly addressed customer inquiries and resolved complaints to enhance loyalty and satisfaction.
- Trained new staff on effective techniques for managing customer issues.
- Processed returns, refunds, and exchanges in accordance with company policies.
Education
Board of Cosmetology In Full Specialist -
Boca Beauty Academy
Boca Raton, FL04-2020
High School Diploma -
N. Miami Sr. High
Miami06-2009
Skills
- Hardware troubleshooting
- Software diagnostics
- Customer support and knowledge management
- Fiserv solutions expertise
- Data entry accuracy
- Problem solving
- Training and mentoring
Timeline
Technical Support Specialist
Fiserv
09.2023 - Current
Front Desk Receptionist /Licensed Medical Aesthetician
Florida Internal Medicine
02.2023 - 09.2023
Customer Service Specialist
Hard Rock Contact Center
08.2019 - 11.2022
Board of Cosmetology In Full Specialist -
Boca Beauty Academy
High School Diploma -
N. Miami Sr. High
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