Summary
Overview
Work History
Education
Skills
Timeline
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Woodie Perry

Los Angeles,CA

Summary

Professional with strong technical expertise in desktop support, adept at troubleshooting hardware and software issues. Demonstrates exceptional problem-solving skills and excels in team collaboration to deliver effective IT solutions. Known for adaptability in dynamic environments and keen ability to address user needs promptly and efficiently. Proficient in network configurations, operating systems, and various software applications.

Overview

11
11
years of professional experience

Work History

Service Desk Analyst

Womble Bond Dickinson
07.2024 - 06.2025
  • Provided helpdesk support for Firm partners and support staff
  • Imaged machines using SCCM for user deployment
  • Managed Active Directory user accounts.
  • Created Microsoft Exchange user accounts
  • Supported Dell hardware
  • Provided VOIP phone support
  • Implemented OneDrive data backup tool
  • Troubleshot hardware issues for Dell, PCs/laptops
  • Utilized Active Directory and Azure for IT support
  • Asset Management via SNOW
  • Engaged in user support interactions via telephone, chat, and email platforms.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Proactively identified recurring issues and worked with relevant departments to implement solutions.

Consultant (Contract)

Law Office Of Robert Fink
03.2023 - 07.2024
  • Set up the company's first Active Directory, including DHCP and DNS servers
  • Performed PC refreshes and joined 8 computers to the new domain
  • Migrated all local profiles to the new Active Directory
  • Migrated 5 printers to AD
  • Trained users on logging in and accessing necessary files
  • Collaborated with vendors on internet and software upgrades and pricing
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Desktop Support Analyst II

L'Oréal North America
11.2022 - 03.2023
  • Troubleshoot hardware issues on Dell, HP, and Apple PCs/laptops
  • Managed network access for Mac OS X and Windows 7 clients
  • Provided Outlook troubleshooting support for PC and Mac users
  • Added users to Active Directory groups and performed general account management
  • Implemented AirWatch and secure printing projects
  • Conducted general break-fix on PCs, Mac computers, iOS, and Android devices
  • Enhanced system performance by troubleshooting and resolving technical issues for end users.
  • Provided on-site and remote technical support to users.

Desktop Support Analyst II

Activision Blizzard
05.2021 - 08.2022
  • Troubleshooting hardware issues for Dell and Apple computers
  • Utilizing Active Directory, Azure, and MDM tools for user account management
  • Configuring Loaner Laptops for New Hires
  • New hire I.T. orientation
  • Processing older assets for e-waste disposal
  • Creating and managing Exchange mailboxes
  • Enhanced system performance by troubleshooting and resolving technical issues for end users.
  • Troubleshoot various technical issues related to printers, network, and phone systems.

Desktop Support Analyst II

Kite Pharma
11.2019 - 10.2020
  • Sat in the war room and assisted users in migrating to the new domain.
  • - verified Outlook migration was successful
  • - verified user profiles migrated
  • Built new machines for users who had out-of-scope machines to bring them up to standard
  • Imaging machines via SCCM
  • Using Intune for user management
  • Expedited problem resolution times through clear communication with users regarding their needs, expectations, and possible solutions to their challenges.

Desktop Support Analyst II

TBWA\Chiat\Day
03.2018 - 04.2018
  • Supported multiple Agencies with different networks
  • Verifying LAN port is patched into the correct network based on the Agency client worked for
  • General Office 365 troubleshooting and local profile problem resolution
  • Coordinated with vendors to obtain necessary components and maintain smooth operations.
  • Directly supported in-house service ticket software for non-emergency user-related issues.
  • Improved user satisfaction by resolving numerous help desk tickets in a timely manner.

Desktop Support Analyst II

Estée Lauder Companies
02.2017 - 09.2017
  • Served as the primary IT contact for multiple brands
  • PC and Mac Support
  • Used Service Now for asset and ticket management
  • MS Office support on PCs and Mac computers
  • Used SCCM and Absolute Manage to push software to PC's or Macs
  • Supported and maintained user account information.
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Prevented potential data loss incidents through proactive identification of possible threats or vulnerabilities in the system's environment.

Desktop Support Analyst II

NBCUniversal
11.2015 - 03.2016
  • Worked on the AirWatch and secure printing projects
  • Ensuring network access to Mac OS X and Windows 7 clients
  • Outlook troubleshooting on PC and Macs
  • Adding users to the needed Active Directory groups and general account management
  • General break-fix on PC's, Macs, IOS, and Android devices
  • Maximized system availability through regular monitoring and maintenance of desktops, laptops, and peripherals.
  • Facilitated smooth hardware rollouts by coordinating with vendors and managing equipment inventory.
  • Provided on-site and remote technical support to users.
  • Installed new hardware and software, patched systems, and configured settings.

Desktop Support Analyst II

NBCUniversal
03.2014 - 11.2015
  • Worked on the domain migration project.
  • Migrating the PC and the current user profile to a new domain
  • Verified network resources.
  • Worked on a project to move IOS devices to a managed mail platform
  • Adding users to the needed Active Directory groups and general account management
  • General break-fix on PC's, Macs, IOS, and Android devices
  • Enhanced system performance by troubleshooting and resolving technical issues for end users.

Education

High School Diploma -

Wilshire West
Santa Monica, CA
06.1992

Skills

White Glove Support

  • Systems & Platforms: Windows 10/11, Mac OS X, iOS, Android
  • Tools & Management: Active Directory, Azure AD, SCCM, JAMF, Intune, Absolute Manage, AirWatch, Okta, SSO, iManage, Net Docs
  • Communication: Cisco Call Manager, Unity Web, and VOIP configuration
  • Applications: Office 365, Microsoft Exchange, ServiceNow, Secure Print
  • Networking: LAN/WAN troubleshooting, DHCP/DNS configuration, domain migrations
  • Hardware Support: Dell, HP, Apple devices (laptops, desktops, mobile)
  • Cloud & SaaS: OneDrive, Google Workspace
  • Remote technical support
  • Incident management
  • Network troubleshooting
  • Performance assessment
  • Escalation management
  • Database management
  • Client relationship management
  • Vendor Relations

Timeline

Service Desk Analyst

Womble Bond Dickinson
07.2024 - 06.2025

Consultant (Contract)

Law Office Of Robert Fink
03.2023 - 07.2024

Desktop Support Analyst II

L'Oréal North America
11.2022 - 03.2023

Desktop Support Analyst II

Activision Blizzard
05.2021 - 08.2022

Desktop Support Analyst II

Kite Pharma
11.2019 - 10.2020

Desktop Support Analyst II

TBWA\Chiat\Day
03.2018 - 04.2018

Desktop Support Analyst II

Estée Lauder Companies
02.2017 - 09.2017

Desktop Support Analyst II

NBCUniversal
11.2015 - 03.2016

Desktop Support Analyst II

NBCUniversal
03.2014 - 11.2015

High School Diploma -

Wilshire West

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Woodie Perry