Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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WOODLINE ARISTE

Conroe

Summary

Friendly and dependable professional with over 10 years of experience supporting teams, solving problems, and helping others. Skilled in handling a high volume of calls and emails, answering questions, and finding the right solutions fast. Known for building strong relationships, staying calm under pressure, and clearly explaining complex information. Experienced in using multiple systems to track updates and follow up on open issues. Ready to bring strong communication and customer service skills to a fast-paced team environment. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Associate Project Manager

Northwell Health
Uniondale
01.2012 - Current
  • Delivered a 25% higher stakeholder satisfaction rate by actively listening, asking the right questions, and tailoring solutions to meet each team's goals.
  • Handled over 30+ inbound and outbound communications per day, responding to internal client needs and resolving project-related concerns quickly and professionally.
  • Built strong, positive relationships with 10+ departments and leadership teams, adapting communication styles to fit the audience and improve engagement.
  • Acted as the main contact for 10-15 projects at a time, ensuring updates were shared, questions were answered, and deadlines were met.
  • Tracked project progress using internal tools and followed up on open tasks, ensuring nothing was missed.
  • Reduced delays by 15% by solving issues before they became problems, showing a strong ability to anticipate concerns and take proactive steps.
  • Maintained detailed and accurate notes across systems to ensure smooth handoffs and consistent service.

Education

Master's - Accounting & Finance

Keller Graduate School of Management
01.2020

Skills

  • Customer Service & Communication
  • Microsoft Excel
  • Documentation management
  • Task delegation
  • Billing management
  • Problem Solving & Resolution
  • CRM & Multi-System Proficiency
  • Objection Handling
  • Cross-Functional Collaboration
  • High-Volume Outreach
  • Process Coordination
  • Detail-Oriented Documentation
  • Active Listening & Empathy

Certification

Tech Sales Certification, CourseCareers, Cold calling, email sequencing, and LinkedIn outreach, Discovery frameworks (SPIN Selling, Fanatical Prospecting), CRM hygiene and pipeline management, Personalized video prospecting and engagement strategies

Languages

English
Professional
Spanish
Professional
French
Professional

Timeline

Associate Project Manager

Northwell Health
01.2012 - Current

Master's - Accounting & Finance

Keller Graduate School of Management

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