Summary
Overview
Work History
Education
Skills
Timeline
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Woodrow Hanners

Port Haywood,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Sales Manager/Social Media Manager

Mushroom Gardens
02.2020 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Collaborated with upper management to implement continuous improvements.
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Oversee social media presence and align posts to include branding and trending ideas.

Second Assistant Manager

Dollar General
11.2019 - 11.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Sales Associate

Dollar General
03.2019 - 11.2019
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Game Technician

Dave & Buster's
05.2016 - 01.2018
  • Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
  • Recorded transaction information on forms or logs and notified designated personnel of discrepancies.
  • Tested machines to determine proper functioning.
  • Referred to manuals and wiring diagrams to gather information needed to repair machines.
  • Completed rebuilding and restoration services to restore machines to full functionality.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Communicated proactively with guests to troubleshoot problems and provide guidance

Education

Bachelor of Science - Computer And Information Sciences

Middle Tennessee State University
Murfreesboro, TN
05.2020

Skills

  • Customer service
  • Staff Supervision
  • Inventory Management
  • Accurate Cash Handling
  • Store Opening and Closing Procedures
  • Corporate Visual Standards
  • Freight Handling
  • Programming
  • Programming Languages (C/C Java, JavaScript, C#, Python, PHP, Rust)
  • Operating Systems (Windows, Linux, Mac, Android)

Timeline

Sales Manager/Social Media Manager

Mushroom Gardens
02.2020 - Current

Second Assistant Manager

Dollar General
11.2019 - 11.2020

Sales Associate

Dollar General
03.2019 - 11.2019

Game Technician

Dave & Buster's
05.2016 - 01.2018

Bachelor of Science - Computer And Information Sciences

Middle Tennessee State University

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Woodrow Hanners