Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Woodrow Redner

Fernley,NV

Summary

To gain a challenging position where my leadership, warehouse management and strong customer service experience will contribute to the success of your department and company.

Experienced with coordinating and managing regional field service teams to deliver efficient and reliable service. Utilizes technical expertise and problem-solving skills to address and resolve service issues promptly. Track record of enhancing customer satisfaction and team performance through effective leadership and strategic planning.

Overview

24
24
years of professional experience

Work History

Regional Field Service Manager- Admin, Prep, Service, QCT, Installs, Special Projects and Logistics

IGT
08.2005 - Current
  • Currently the Service Manager for all service activities in Northern Nevada, Arizona, Idaho, and Northern California
  • Provide internal and external customers with the highest level of customer service
  • Responsible for budget activities for multiple cost centers
  • Compliant with all ISO9001:2008 standards
  • Established and maintained departmental metrics
  • Coordinate workload requirements up to27 reporting staff, which include Supervisor, Technicians, Project Coordinators, Schedulers, and Material Handlers and Remote Technicians
  • Lead a team of two Supervisors
  • Responsible for jackpot verifications and kits for Nevada, Idaho, Montana, Wyoming, and California supported properties
  • Worked on multiple departmental cross functional projects
  • Responsible for the scheduling activities for Northern Nevada Prep, Outbound Prep, and Northern Nevada Installs, QCT, and Projects
  • Created processes and established metrics for a Northern Nevada service call center
  • Provided training and manpower support for regional field offices
  • Planned and supervised teams for major installations and service support for Grand Openings of Casinos
  • Responsible for $500,000+/- in new and used inventory in two warehouses and nine van locations
  • Created departmental policies, procedures, flow charts and forms
  • Motivated Field Service employees to meet departmental goals while promoting a team work environment
  • Determined training requirements for individuals and coordinated with training staff the scheduling and the evaluation of training
  • Manage the casino money drop activities for one location in Battle Mountain Nevada
  • Maintain100% compliance with all jurisdictional responsibilities

Warehouse Supervisor- Raw Materials Warehouse/Glass Warehouse (1/05-8/05) Cabinet Shop Warehouse Supervisor (4/04-1/05) Production Support Supervisor (8/02-4/04)

IGT
10.2000 - 08.2005
  • Provide internal and external customers with the highest level of customer service
  • Coordinate work load requirements for up to28 employees, which include Warehouse Coordinators and Material Handler I, II, and III’s
  • Established and maintained employee standards
  • Established and maintained various logistic data bases
  • Motivated warehouse employees to meet departmental goals while promoting a team work environment
  • Planned and organized various logistic projects
  • Improved productivity in the main warehouse picking area while reducing head count
  • Developed area Warehouse Training guidelines
  • Maintained a safe work environment by adhering to IGT policies and Procedures
  • Created departmental policies, procedures, flow charts and forms
  • Maintained area material handling equipment and charging stations
  • Consistently maintained99% plus inventory accuracy levels in the Cabinet Shop Raw and Finished goods warehouses
  • Introduced inventory strategies to reduce cost and handling
  • Member of team responsible for $36,000,000-$56,000,000 in inventory
  • Member of the Logistics SAP Super User Team

Education

Physical Education, Health Education

Southern Utah University
Cedar City, UT
01.2000

Associates of Science - undefined

College of the Redwoods
Eureka, CA
01.1996

Skills

  • Scheduling and planning
  • Staff training and development
  • Warehouse management
  • Field operations

Accomplishments

  • 2020 IGT Game Changer Award- Developing a conversion audit process.
  • Continually evaluate inventory and able to reduce inventory while maintaining correct levels for service activities. Reduced by150K.
  • Developed and responsible for tracking and analysis of data in relation to Service Response Time, Prep Quality, Post Project information, Data Entry Confirmation Quality, Service Time On Task, and PM Cycle Time.
  • Improved service response time in multiple jurisdictions.
  • Consistently maintained98% plus inventory accuracy levels.
  • Travelled to multiple regional offices and completed process audits and training.
  • Six Sigma Green Belt.
  • Completed Service Management I, II and III training.

Timeline

Regional Field Service Manager- Admin, Prep, Service, QCT, Installs, Special Projects and Logistics

IGT
08.2005 - Current

Warehouse Supervisor- Raw Materials Warehouse/Glass Warehouse (1/05-8/05) Cabinet Shop Warehouse Supervisor (4/04-1/05) Production Support Supervisor (8/02-4/04)

IGT
10.2000 - 08.2005

Associates of Science - undefined

College of the Redwoods

Physical Education, Health Education

Southern Utah University

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Woodrow Redner