Woodrow Roman
Boston,MA
Summary
Efficient, highly organized Senior Project Coordinator with 4+ years of experience. Seeking a position in a growing company where I can utilize my experience to its full potential. My track record of resolving problems and my strong interpersonal skills have prepared me to become part of a dynamic working environment.
Overview
11
11
years of professional experience
Work History
Senior POTS Resolution Specialist/Senior Project Manager
Granite Telecommunications LLC
09.2019 - 01.2024
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Participated actively in ongoing professional development opportunities to stay current on industry best practices and enhance personal skillset. Interested in Scrum & Agile certifications.
- Contributed to a positive team culture by offering support and encouragement to peers, fostering a collaborative and high-performing work environment.
Recruiter
Insight Global
02.2018 - 06.2018
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with candidates and companies to ensure appropriate matches in Financial, Engineering, IT, and other fields.
Operations Supervisor I & II
Mass Department Of Conservation & Recreation
06.2014 - 09.2018
- Summers only: managed daily operations for Boston Harbor Islands, including recruiting, training, supervising and evaluating park rangers and laborers.
- Ensured timely completion of tasks, with a focus on landscaping & equipment & building maintenance.
- Facilitated orientation and ensured safety of all visitors, including overnight campers.
Laborer
Gordon Building Movers
06.2013 - 09.2019
- Worked closely with a small team for various periods between 2013 and 2019. Communication, planning and execution were critical to safely complete complex, dangerous tasks.
Education
Bachelor of Science - Management With An Economics Minor
Providence College
Providence, RI06.2017
Skills
- Conflict resolution skills
- Analytical Thinking/Active Listening
- Emphasis on Problem Solving
- Time Management/Organization
- Cross Functional Group Collaborator
- De-escalation Techniques
- Constructive Criticism Enthusiast
- Brainstorm Ideas to Improve Productivity
Timeline
Senior POTS Resolution Specialist/Senior Project Manager
Granite Telecommunications LLC
09.2019 - 01.2024
Recruiter
Insight Global
02.2018 - 06.2018
Operations Supervisor I & II
Mass Department Of Conservation & Recreation
06.2014 - 09.2018
Laborer
Gordon Building Movers
06.2013 - 09.2019
Bachelor of Science - Management With An Economics Minor
Providence College
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