Woods Alandra

• Researched, compiled, and prepared reports, manuals, correspondence, and other information required by management.
• • Provided employees with guidance in handling difficult and complex problems and resolving escalated complaints and disputes.
• • Trained and managed multiple agents and achieved significant improvements in their productivity.
• • Executed daily operations of different tasks, successfully managed 7–15-person team listened to calls daily, and live call monitoring.
• • Discussed work problems and grievances with Supervisors, Managers, and Directors.
• • Set deadlines and delegate the task

• Produces components by assembling parts and subassemblies
• Reads and deciphers schematics, blueprints, and assembly instructions
• Positions or aligns components and parts, either manually or with hoists.
  Uses hand tools or machines to assemble parts.
• Conducts quality control checks.
• We investigated reports of defective, damaged, or malfunctioning parts, assemblies, equipment, and systems to identify problems and resolutions.

• Received payments by cash, check, credit cards, vouchers, or automatic debits.
• • Issued receipts, refunds, credits, or changes due to customers.
• • Assisted customers by providing information and resolving their complaints.
• • Established or identify prices of goods, services, or admission, and tabulated bills using calculators, cash registers, or optical price scanners.
• Operated cash register to record transactions accurately and efficiently
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Welcomed customers and helped determine their needs
• Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash
• Processed refunds and exchanges in accordance with company policy

• Facilitate problem-solving and collaboration
• 5S meeting o Picked/Packer/Forklift Operator
• One-on-one performance coaching and development
• Provide training to team members
• Managed a group of 10+ employees, and oversee the day-to-day operations
• Monitor team performance and report on metrics along with performance
• Set deadlines and delegate thetask

• Received payment by cash, check credit cards, vouchers, or automatic debits.
• Issued receipts, credits, or changes due to customers.
• Assisted customers by providing information.
• Greeted customers entering establishments.
• Identified and resolved discrepancies and errors in customer accounts

• Received payment by cash, check credit cards, vouchers, or automatic debits.
• Issued receipts, credits, or changes due to customers.
• Greeted customers entering establishments.
• Maintained clean and orderly checkout areas and completed other general cleaning duties, emptying trash cans, stocking shelves, and marking prices on shelves and items.

• Processed refunds and exchanges in accordance with company policy
• Stocked, tagged and displayed merchandise as required
• Tallied cash drawer at beginning and end of each work shift
• Helped customers complete purchases, locate items, and join reward programs
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy
• Answered questions about store policies and addressed customer concerns
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked