Woods Holloway III
Knoxville,Tennessee
Overview
49
49
years of professional experience
Work History
Owner
Holloway Construction
Knoxville , TN
05.2011 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Set pricing structures according to market analytics and emerging trends.
- Maintained relationships with existing clients by providing superior customer service.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Ensured compliance with applicable laws and regulations related to business operations.
- Oversaw budgeting and financial management.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Analyzed market trends to identify new business opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Salesperson
Clayton Homes Of Chino Valley
Alcoa, TN
07.2007 - 03.2009
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Described merchandise and explained use, operation and care.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Adhered to company initiatives and achieved established goals.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered store and merchandise questions and led customers to wanted items.
- Assessed customer needs to provide assistance and information on product features.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
Sales Associate
Snap On Tools Franchise
Knoxville , TN
03.2002 - 11.2007
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Described merchandise and explained use, operation and care.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Assessed customer needs to provide assistance and information on product features.
- Answered customer inquiries regarding product features, pricing, and availability.
- Received and displayed product shipments on store retail shelves upon delivery.
- Handled customer complaints in a professional manner.
- Computed purchases and received and processed cash or credit payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Handled returns and exchanges according to company policies.
Owner/President
H & W Electronics
Jackson, TN
04.1976 - 11.1997
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Identified new opportunities for growth, expansion, and diversification.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Structured HR consulting services to support clients during organizational developments and changes.
- Ensured compliance with local, state, and federal regulations.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Reviewed legal documents related to business operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Led startup and creation of operational procedures and workflow planning.
- Implemented campaigns and promotions to help with developing goods and services.
- Managed sales presentations to promote product and brand benefits.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented quality assurance processes to ensure product excellence.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with applicable laws and regulations related to business operations.
- Analyzed industry trends to develop competitive strategies.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Conducted performance reviews for employees on a regular basis.
- Created marketing campaigns to attract new customers.
- Hired and trained new department managers to increase team oversight and productivity.
- Developed policies and procedures for the organization.
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw budgeting and financial management.
- Executed performance reviews to encourage improved productivity for team members.
- Formed and sustained strategic relationships with clients.
- Developed and implemented successful sales strategies to meet business goals.
- Maintained relationships with existing clients by providing superior customer service.
- Monitored progress by establishing plans, budgets and measuring results.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored performance of personnel against goals set forth by the company.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Coordinated work across departments to keep teams on track with company goals.
- Created a marketing plan to increase awareness of the organization's activities in the community.
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Guided senior management team in setting and achieving organizational goals.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Oversaw the development and launch of new products and services.
- Oversaw development and implementation of corporate policies and procedures.
Education
High School Diploma -
Jackson Central Merry High School
Jack, AL04-1975
Skills
- Client service
- Customer relations
- Financial planning
- Service quality assurance
- Sales management
- Small business operations
Affiliations
Several Football awards
Dish top seller
Earned a 6th Degree in Hapkdio
Timeline
Owner
Holloway Construction
05.2011 - Current
Salesperson
Clayton Homes Of Chino Valley
07.2007 - 03.2009
Sales Associate
Snap On Tools Franchise
03.2002 - 11.2007
Owner/President
H & W Electronics
04.1976 - 11.1997
High School Diploma -
Jackson Central Merry High School