Summary
Overview
Work History
Education
Skills
Timeline
Server
Woods Murphy

Woods Murphy

Restaurant Manager
Fairview,TN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Extremely reliable and trustworthy. Ability to multitask and perform multiple jobs. Customer service specialist.

Overview

16
16
years of professional experience
8
8
years of post-secondary education

Work History

General Manager

Lepeep
Nashville , TN
12.2021 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Communicated closely with servers to fully understand special orders for customers.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Identified inefficiencies leading to improved productivity.
  • Monitored food quality and presentation to maintain high standards.

Owner/Operator

Corner Pub In The Woods
Nashville, TN
05.2008 - 04.2020
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Prepared annual budgets with controls to prevent overages.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reviewed and approved employee schedules and timesheets.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Collaborated with other departments to coordinate events and promotions.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Developed unique events and special promotions to drive sales.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Owner/Operator

Murff’s Craft Brews And Burgers
Brentwood , TN
06.2015 - 06.2020
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Prepared annual budgets with controls to prevent overages.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Formulated policies and procedures to streamline operations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Education

Golf Professional - Golf Course Operation And Grounds Management

PGA Of America
US
08.1997 - 05.2000

Diploma - General

Battle Ground Academy
Franklin TN
08.1991 - 05.1995

None - Business

MTSU
Murfreesboro, TN
08.1995 - 05.1997

Skills

Staff Management

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Timeline

General Manager

Lepeep
12.2021 - Current

Owner/Operator

Murff’s Craft Brews And Burgers
06.2015 - 06.2020

Owner/Operator

Corner Pub In The Woods
05.2008 - 04.2020

Golf Professional - Golf Course Operation And Grounds Management

PGA Of America
08.1997 - 05.2000

None - Business

MTSU
08.1995 - 05.1997

Diploma - General

Battle Ground Academy
08.1991 - 05.1995

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Woods MurphyRestaurant Manager