Woody Durosier
Orlando,FL
Summary
Dedicated and detail-oriented professional with experience in case management, client services, and administrative support. Skilled in managing case files, interacting with diverse clients, and collaborating across teams to ensure seamless processes. Passionate about improving client outcomes through efficient coordination and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Developer
Morgan & Morgan
08.2024 - Current
- Managed case files from intake to closure, ensuring compliance with legal guidelines
- Maintained organized records, facilitating efficient case tracking and management
- Interacted daily with clients to address inquiries and provide updates, fostering strong relationships
- Collaborated with attorneys and coworkers to support case progression and resolution
- Filed timely appeals for Social Security Administration cases, adhering to strict deadlines
Sales Advisor
Best Buy
08.2023 - 02.2024
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Care Associate
Madison at the Range
08.2024 - 02.2024
- Supported residents with daily tasks, enhancing their quality of life and well-being
- Partnered with healthcare professionals to develop personalized care plans for optimal outcomes
- Monitored and documented patient conditions, ensuring accurate reporting for treatment adjustments
- Provided emotional support to residents and families, promoting a compassionate care environment
Cashier
Whole Foods Market
08.2020 - 05.2023
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Office Assistant
The Hope Clinic
08.2018 - 05.2019
- Organized office supplies and maintained inventory to ensure operational efficiency
- Welcomed and assisted office visitors, providing exceptional customer service
- Scheduled appointments and communicated updates with clients via phone and email
Education
Master of Science - Human Resource Management
Walden University
01-2025
Bachelor of Business Administration - Healthcare Administration
Oakwood University
Huntsville, AL05.2024
Skills
- Case Management
- Client Interaction
- Problem Solving
- Time Management
- Collaboration
- Communication
- Problem-solving
Certification
- Microsoft Office Specialist: PowerPoint, Word, Excel (2016)
- CPR/AED Certified - National CPR Foundation
Timeline
Case Developer
Morgan & Morgan
08.2024 - Current
Care Associate
Madison at the Range
08.2024 - 02.2024
Sales Advisor
Best Buy
08.2023 - 02.2024
Cashier
Whole Foods Market
08.2020 - 05.2023
Office Assistant
The Hope Clinic
08.2018 - 05.2019
Bachelor of Business Administration - Healthcare Administration
Oakwood University
- Microsoft Office Specialist: PowerPoint, Word, Excel (2016)
- CPR/AED Certified - National CPR Foundation
Master of Science - Human Resource Management
Walden University
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