Woody Titarine
Brandon,FL
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success becoming an asset in whichever role and/or department assigned.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Cirkul
03.2023 - 04.2024
- Cross trained in multiple departments to know all company needs
- Processed customer service requests via phone support and email support
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Properly diagnosed customer needs and proactively educated them about features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Worked with internal teams to understand business needs and changing strategies.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Data Entry Clerk
Inktel Contact Center Solutions
09.2019 - 12.2022
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update database
- Generated data reports, enter company findings into database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects.
- Managed approximately 60 incoming calls per day from clients
Technical Support Advisor
Teleperformance
01.2016 - 06.2019
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Properly diagnosed customer needs and proactively educated them about features and benefits of company products and services
- Guided customers through troubleshooting, navigating company website/mobile app or using products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Managed approximately 80-100 incoming calls per day from customers
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL05.2012
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Customer Service Representative
Cirkul
03.2023 - 04.2024
Data Entry Clerk
Inktel Contact Center Solutions
09.2019 - 12.2022
Technical Support Advisor
Teleperformance
01.2016 - 06.2019
Associate of Arts - Business Administration And Management
Miami Dade College
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