Summary
Overview
Work History
Education
Skills
Volunteer
Certification
Timeline
Generic

Woody Chappell

Raleigh,NC

Summary

Experienced hospitality professional with over 30 years of experience in delivering exceptional guest service in fast-paced environments. Proficient in managing daily operations, including customer relations, team leadership, and event coordination. Known for a friendly demeanor, strong work ethic, and a passion for creating memorable experiences. Adept at resolving conflicts, optimizing workflows, and enhancing guest satisfaction.

Overview

36
36
years of professional experience
1
1
Certification

Work History

NC REAL ESTATE BROKER

11.2020 - Current
  • Assisting in purchase and listing homes for clients

BASKETBALL OFFICIAL

05.2009 - Current
  • Ability to recognize and appropriately manage shifts in game conditions (intensity, emotions, decorum, style of play etc.)

Event Ambassador

TopGolf
03.2024 - 07.2024
  • Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
  • Suggested additional services to customers to enhance their golfing experience
  • Answered guest questions with responses about menu, promotions and specials.
  • Took guest food and beverage orders and entered orders in POS system.
  • Managed corporate event logistics and operations

Executive Kitchen Manager

The CookHouse Commissary
03.2023 - 03.2024
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Coordinated and organized restaurant inventory.

Server

Vivace
05.2009 - 05.2012
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Utilized enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Bar Manager/Server

Carver's Creek Steakhouse
11.2001 - 04.2009
  • Responsibilities include preparing daily cash/balance reports for corporate, managing staff and product orders.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

TERRITORY ACCOUNT MANAGER

TIGER SOFTWARE INC
11.1998 - 01.2000
  • Drive corporate decision makers to greater productivity, efficiency and profitability through services provided Increased NCCORP Turner Team productivity by 30% through corporate consumer based growth and with contacts originated and closed Quantifiable track record of sales growth, revenue enhancement and expense reduction Representative achievements include management of up to 50 corporate accounts 60% being Fortune 1000, 25% being Fortune 500 and generation of technology solutions sales with annual revenue over one million dollars As a first year Corporate Sales Representative I utilized sales procedures and methodologies to push and conquer Profit Gain up to 10,000 every two weeks

JVS PROPERTIES
06.1995 - 08.1995
  • Assisted in procurement and sells of commercial property

Cashier/Cook

McDonald's
06.1988 - 05.1991
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Broker License

NC Real Estate School
Raleigh
11.2020

Basketball Referee

NCAA/NBA Official
Raleigh, NC
05.2009

Western Carolina University
Cullowhee, NC
08.1992

Skills

  • Customer Service
  • Communication
  • Teamwork
  • Multitasking
  • Professionalism
  • Food Safety Knowledge
  • Technical Skills
  • Attention to Detail
  • Problem-Solving
  • Time Management

Volunteer

Walk for Homeless, helped raise $50,000, 2004

Certification

  • Serve Safe Training - Aug. 31, 2023

Timeline

Event Ambassador

TopGolf
03.2024 - 07.2024

Executive Kitchen Manager

The CookHouse Commissary
03.2023 - 03.2024

NC REAL ESTATE BROKER

11.2020 - Current

Server

Vivace
05.2009 - 05.2012

BASKETBALL OFFICIAL

05.2009 - Current

Bar Manager/Server

Carver's Creek Steakhouse
11.2001 - 04.2009

TERRITORY ACCOUNT MANAGER

TIGER SOFTWARE INC
11.1998 - 01.2000

JVS PROPERTIES
06.1995 - 08.1995

Cashier/Cook

McDonald's
06.1988 - 05.1991

Broker License

NC Real Estate School

Basketball Referee

NCAA/NBA Official

Western Carolina University

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Woody Chappell