ARLINN PELAYO
Fort Worth,TX
Summary
Enthusiastic and punctual individual seeking a career opportunity in a client oriented field where I may provide my obtained clerical customer service and administrative capabilities in an effort to benefit the overall success of the organization.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Pediatric eye specialist
Fort Worth, Texas
08.2023 - 01.2025
- Called patients who had incoming referrals or appointment requests.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Created patient charts and entered patient information accurately.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Explained policies, procedures, and services to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Answer a high number of calls, an average of 150 per day.
- Triage calls to doctors or doctor assistants.
- called patients who missed their appointments due to urgency or medical conditions so that we may follow up and schedule an appointment.
Patient Access Representative
USMD Obgyn
Bedford, TX
10.2020 - 05.2023
- Interact with internal and external customers in a courteous manner, in person and via telephone.
- Complete check-in and check-out.
- Schedule new and existing patients in Next Gen.
- Verify insurance and complete pre-authorizations and/or precertification of procedures
- Answer back-line telephone calls, redirect calls as appropriate, assist callers with questions or concerns and take messages as needed.
- Scanning of all patients paperwork into patient chart and assist with batch scan filing
- Manage cashier box and complete End Of Day daily deposit.
Patient Access Representative
USMD OBGYN Keller
Keller, Texas
11.2018 - 03.2019
- Interact with internal and external customers in a courteous manner, in person and via telephone.
- Complete check-in and check-out.
- Schedule new and existing patients in Next Gen.
- Verify insurance and complete pre-authorizations and/or precertification of procedures
- Answer back-line telephone calls, redirect calls as appropriate, assist callers with questions or concerns and take messages as needed.
- Scanning of all patients paperwork into patient chart and assist with batch scan filing
- Manage cashier box and complete End Of Day daily deposit.
Assistant Manager
Family Dollar
Fort Worth, TX
08.2017 - 11.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Interact with customers daily to obtain the ultimate goal of satisfaction with the clientele.
- Competent in fulfilling daily transactions with the customer base, and skilled in the handling and management of currency.
- Experience in logistics by coordinating and ensuring that the proper products are consistently shipped and arrive within the business.
- Skilled in the daily operations of a small chain store, including stocking the necessary merchandise.
- Assisted with marketing by creating advertisements to attract clientele.
Cashier
McDonald's
Fort Worth, TX
02.2016 - 08.2017
- Managed and ensured an accurate cash register daily basis.
- Maintained sanitation,health, and safety standards in work areas
- Operated all kitchen equipment daily, prepared and cooked customer meals ensuring any special requests were fulfilled.
- Opened and closed the restaurant.
Team Leader Manager
Jack in the Box
Fort Worth, TX
06.2014 - 11.2015
- Led and managed the night crew, and ensured that all daily operations were performed efficiently.
- Managed and accounted for the cash register, and ensured all funds were balanced at the end of the shift.
- Used all kitchen equipment to cook customer-requested meals, and ensured the satisfaction of all clientele.
Education
High School Diploma -
South Hills High School
Fort Worth, TX06.2014
Skills
- Knowledge of Microsoft programs
- Electronic medical records
- Efficient in completing projects and optimizing time availability
- Interpersonal communication skills
- Next-gen computer software experience
- Registration and admissions
- Customer service
- Insurance verification
- Referral coordination
- Eligibility determination
- Scheduling diagnostic procedures
- Appointment scheduling
- Spanish language translation
Timeline
Patient Care Coordinator
Pediatric eye specialist
08.2023 - 01.2025
Patient Access Representative
USMD Obgyn
10.2020 - 05.2023
Patient Access Representative
USMD OBGYN Keller
11.2018 - 03.2019
Assistant Manager
Family Dollar
08.2017 - 11.2018
Cashier
McDonald's
02.2016 - 08.2017
Team Leader Manager
Jack in the Box
06.2014 - 11.2015
High School Diploma -
South Hills High School
Similar Profiles
Andrea MorenoAndrea Moreno
Technician at Pediatric Eye SpecialistTechnician at Pediatric Eye Specialist
Lawana RobinsonLawana Robinson
Surgical Technologist at Pediatric Specialist Of VirginiaSurgical Technologist at Pediatric Specialist Of Virginia
Sally AndersonSally Anderson
Dental Asst. at Dr Douglas Janis Pediatric Dental SpecialistDental Asst. at Dr Douglas Janis Pediatric Dental Specialist
LAUREN CALZADALAUREN CALZADA
Sr Director of Development at Trinity Habitat for HumanitySr Director of Development at Trinity Habitat for Humanity
Ikenna ModebeluIkenna Modebelu
Pharmacy Manager at CVS PharmacyPharmacy Manager at CVS Pharmacy