Jennifer Worthen
Vice President Commercial Operations
Yakima,WA
Summary
Performance-driven Vice President with 10 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
12
12
years of professional experience
2
2
Certificates
Work History
Vice President of Commercial Loan Servicing
City National Bank
Los Angeles, USA
03.2022 - 10.2023
- Improved risk management and reconciliation processes, in working with Treasury, created robust SOX controls that enhanced control and reduction of risk
- Adhering to current federal laws, regulations and internal controls while drafting nonexistent and dated procedures, in return, closed out 15 SSI and decreased risk by 80%
- Increased productivity by 50% and decreased error counts by 67% through performance management and top-notch training to achieve program growth
- Closed 15 SSI and decreased risk by 80% through drafting nonexistent procedures, saving company $50k in potential fines and penalties.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Director Commercial/SBA and Construction Servicing
Arizona Financial Credit Union
Tempe, USA
01.2021 - 03.2022
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Decreased risk exposure by 25% in multiple departments, by implementing new controls and reporting structures for commercial lending, SBA, and Construction Portfolios.
- Optimized operational processes using analytics tools to address client-specific metrics.
AVP Supervisor II CRE Construction
Bank Of The West
Tempe, USA
05.2018 - 01.2021
- Increased client satisfaction by implementing new controls and CRM reporting structures, resulting in 25% reduction in risk exposure
- Communicated business concepts and expected functional behavior to developers and other stakeholders.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Streamlined operations to maximize business efficiency and profits.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports resulting in 50% increase in productivity and 67% decrease in error counts.
Senior Loan Administrator
Bank Of The West
Tempe , AZ
05.2018 - 07.2019
- Identified opportunities to cross-sell and upsell loan products to customers.
- Monitored pipelines to track and log status of loans.
- Assessed loan portfolios for compliance with underwriting policies.
- Assisted with ongoing date entry in asset management system.
- Conducted data analysis to identify areas of improvement in credit policy risk management.
- Created controls and reporting structures, reducing risk exposure by 25%
Senior Commercial Loan Servicing Specialist
Banner Bank
Bothell, USA
12.2016 - 04.2018
- Managed business relationships with banking customers using Silverlake, CIF 20/20, and Core System.
- Proved successful working within tight deadlines and fast-paced environment.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Verified completed projects met approved time, quality, and cost estimates.
- Identified and resolved construction issues promptly to prevent delays.
Sr. Escrow Closing Administrator
First American Title
Renton, USA
01.2012 - 07.2015
- Executed on Expansion Charge Volume goals by creating portfolio strategy and leveraging relationships with SMEs.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Increased program accuracy by 15% by implementing new controls and reporting structures for First American payment tools, resulting in improved B2C experience
Skills
Business Operation, Business Relationship Management, Commercial Finance, Communication, ControlEnvironment, Core Banking, Credit Management, CRM Systems, Cross Functional Skills, CustomerRelationship Management, Customer Satisfaction, Data Analysis, Federal Law, Gap Analysis, Internal
Process improvements
Strategic planning and execution
Performance Analysis
Certification
Six Sigma Black Belt, MSI Certification - December 2023
Accomplishments
- Documented and resolved 15 SSI Tickets which led to 80% decrease in risk and 65% process improvement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of Process Improvement.
- Led over 20projects that were all completed within budget and on schedule.
- Managed a construction budget of more than $500MM.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President of Commercial Loan Servicing
City National Bank
03.2022 - 10.2023
Director Commercial/SBA and Construction Servicing
Arizona Financial Credit Union
01.2021 - 03.2022
Senior Loan Administrator
Bank Of The West
05.2018 - 07.2019
AVP Supervisor II CRE Construction
Bank Of The West
05.2018 - 01.2021
Senior Commercial Loan Servicing Specialist
Banner Bank
12.2016 - 04.2018
Sr. Escrow Closing Administrator
First American Title
01.2012 - 07.2015