Summary
Overview
Work History
Education
Skills
Timeline
Generic

Worthy Borger

Anchorage ,AK

Summary

Dynamic professional with a proven track record in customer service from retail, airlines and hotel, enhancing customer loyalty through personalized interactions. Skilled in issue resolution and proficient in POS systems and multiple industry specific software. I foster teamwork and am committed to delivering exceptional service and maintaining strong customer relationships.

Overview

34
34
years of professional experience

Work History

Assistant Store Manager

Gold Rush Liquor
05.2019 - Current
  • Manage cash registers efficiently, ensuring accurate transactions, balancing drawers against sales daily, and maintaining an accurate inventory.
  • Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentor new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store and with rural customers.
  • Foster a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Lead Customer Service & Reservation Agent

ERA Aviation
05.1993 - 02.2016
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, completing a reservation or rebooking for multiple reasons.
  • Trained new agents in reservation software and customer service excellence, elevating overall team's performance.
  • Resolved customer complaints with empathy and quick problem-solving.
  • Maintained up-to-date knowledge of travel restrictions and safety protocols, advising customers accordingly.
  • Accepted payments, and processed refund and cancellation requests.

Night Auditor

Buskin River Inn
10.1991 - 06.1994
  • Handled all duties and tasks for overnight shift to maintain front desk efficiency.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
  • Generated and printed daily financial reports to track hotel performance.
  • Demonstrated proficiency in software system used for reservation management, billing adjustments, and report generation.

Education

High School Diploma -

Kodiak High School
Kodiak, AK

Skills

  • Problem-solving expertise
  • Time management
  • Data retention management
  • Data organization and maintenance
  • Billing
  • Invoice management
  • Experienced with Microsoft Office applications
  • Regulatory adherence
  • Team management expertise

Timeline

Assistant Store Manager

Gold Rush Liquor
05.2019 - Current

Lead Customer Service & Reservation Agent

ERA Aviation
05.1993 - 02.2016

Night Auditor

Buskin River Inn
10.1991 - 06.1994

High School Diploma -

Kodiak High School

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