Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Wrae Dow

Houston,TX

Summary

Personable and conscientious with over 10 years of customer service support and management. Ability to use initiative when undertaking decision making. Ability to keep a cool and level head when faced with working under pressure and being able to deal with problems which may arise on a day to day basis in a stress free and calm manner. Seeking to utilize the many skills acquired in a fast-paced, quality-critical environment.

Overview

15
15
years of professional experience

Work History

WAREHOUSE ASSOCIATE

AMAZON
Houston, TX
09.2021 - Current
  • Responsible for various warehouse activities while maintaining strict safety, quality and production standards
  • Equipment usage includes but is not limited to scanners, tugger, and pallet jacks.
  • Currently sharing my experience as a Processing Guide in the mezzanine to train others on quality and productivity.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved and lifted heavy loads of merchandise using tugger equipment.

OWNER/HAIRSTYLIST

WRAE’S BRAIDS
Houston, TX
04.2014 - 09.2021
  • Founded and managed all features of business
  • Provided high quality natural hairstyles color, cuts and hair extensions
  • Skilled at studying facial features and hair condition to determine best hair styles and treatments
  • Promoted the business by word of mouth and through social media outlets
  • Managed inventory effectively to ensure high productivity
  • Responsible for customer satisfaction, client retention and new client recruitment
  • Effectively managed the expenses including all local and federal financial information and documentation.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated customers on products to maximize benefits.

MANAGER

SMOOTHIE KING
Houston, TX
02.2014 - 05.2016
  • Responsible for all store operations including opening and closing and working on the line when necessary
  • Hired, trained and supervised all employees ensuring adherence to franchise policies and procedures
  • Motivated and coached employees to improve performance
  • Completed and submitted weekly financial reports, daily bank deposits, employee schedules, food orders, supplies, and equipment maintenance schedules to the corporate office.

SHIFT LEADER

TACO CABANA
Houston, TX
02.2009 - 12.2013
  • Responsible for creating a fast, fun and friendly environment for customers and employees while maintaining a clean and safe work environment
  • Providing the team with necessary training and motivation to effectively complete daily tasks to include but not limited to: prepping food, stocking supplies, greeting and serving customers, managing payments while utilizing the cash register and cleaning and setting tables
  • Also provided the team with additional instruction, constructive feedback and conflict resolution when necessary.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed overstocking, restocking and inventory control procedures during overnight shift.

Education

No Degree - Cosmetology

Houston Community College
Houston, TX

Skills

  • Warehouse Operations
  • Inventory Tracking and Storage
  • Active Listening
  • Professional Relationships
  • Microsoft Windows
  • Handheld Computer Device Software
  • Troubleshooting
  • Clipper and Trimmer Operation
  • New Technique Development
  • Adaptable to Changing Client Needs
  • Braiding and Weaving
  • Problem Anticipation and Resolution
  • Cosmetology Principles Knowledge
  • Eyebrow Shaping
  • Styling Suggestions
  • Outstanding Client Retention
  • Hair Extensions
  • Special Occasion Styling
  • Appointment Booking
  • Workflow Efficiency
  • Special Requirements
  • Greet Guests
  • Food and Beverage Management
  • Staff Management
  • Managing Cash Register
  • Customer Service
  • Issue and Conflict Resolution
  • Health and Safety Regulations
  • Overseeing Employees

Timeline

WAREHOUSE ASSOCIATE

AMAZON
09.2021 - Current

OWNER/HAIRSTYLIST

WRAE’S BRAIDS
04.2014 - 09.2021

MANAGER

SMOOTHIE KING
02.2014 - 05.2016

SHIFT LEADER

TACO CABANA
02.2009 - 12.2013

No Degree - Cosmetology

Houston Community College

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Wrae Dow