Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Interests
Timeline
Hi, I’m

WRENNE WEST

Laurel,MS
WRENNE WEST

Summary

  • Objective: Utilize strong work ethic, and communication skills, to earn an entry-level customer service position within the Laurel, MS community.
  • Previous education and professional experience provide a solid foundation for learning new business, relating to customers and service to the business. Seeking a part time or full time customer service position.

Overview

33
years of professional experience

Work History

PT Solutions

Patient Services Coordinator
08.2022 - 01.2023

Job overview

  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Processed Payments
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Verified patient's insurance eligibility and benefits coverage.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Maintained electronic patient files
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Oversaw monthly inventory orders to guarantee properly stocked office.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
  • Contacted insurance company to verify patient coverage before visit.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Respected patients by recognizing rights and maintaining confidentiality (HIPPA)
  • Note: This location closed due to therapist staffing issues. REFERENCES PROVIDED UPON REQUEST.

Multiple Pharmaceutical Companies

Pharmaceutical Sales Representative
10.2001 - 06.2022

Job overview

  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
  • Educated physicians and pharmacists on drug use, benefits, dosage and risks.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • SALES ACCOMPLISHMENTS PROVIDED UPON REQUEST.

Houston Texas Community Hospitals

Speech Language Pathology
05.1990 - 10.2001

Job overview


  • Assessed and documented client progression and compared with baseline and standards.
  • Implemented and adhered to therapeutic treatment plans and protocols in recommended setting to optimize patient response (Speech, Language, Voice, Dysphagia, Dysarthria, Articulation etc.)
  • Performed clerical duties to prepare therapy materials and schedule exercises and activities for hospital, rehabilitation, home health, nursing home and private speech pathology clinics. Specialized in Adult Neurological Disorders including stroke, head injury, Parkinson's etc.
  • Treated children with speech and language disorders in private therapy clinics and head start facilities.

Education

International TEFL Academy
Houston, TX

TEFL Cert (Teach English As Foreign Language) from TEFL
11.2020

University of South Alabama
Mobile, AL

Master of Science from Speech Language Pathology
05.1990

Auburn University-Montgomery
Montgomery, AL

Bachelor of Arts from Speech Pathology And Audiology
03.1988

Skills

  • Patient Registration
  • Positive Patient Experiences
  • Clinic Administration
  • Payment Collection
  • Document Filing
  • Patient Care and Confidentiality
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Flow Coordination
  • Insurance Verification
  • Greeting Visitors
  • Clerical and Filing Support
  • Patient Appointment Management
  • Medical Insurance

Interests

  • Animal Welfare
  • Animal Rescue
  • Therapeutic Horsemanship (side walker for special needs individuals)
  • Decorating
  • Travel (domestic and abroad)
Availability
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tuesday
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thursday
friday
saturday
sunday
morning
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Interests

Dog sitting (see Rover.com)

Animal Welfare (Volunteering)

Therapeutic Horsemanship (Volunteering)

Travel (Domestic and Abroad)

Table Decor

Timeline

Patient Services Coordinator

PT Solutions
08.2022 - 01.2023

Pharmaceutical Sales Representative

Multiple Pharmaceutical Companies
10.2001 - 06.2022

Speech Language Pathology

Houston Texas Community Hospitals
05.1990 - 10.2001

International TEFL Academy

TEFL Cert (Teach English As Foreign Language) from TEFL

University of South Alabama

Master of Science from Speech Language Pathology

Auburn University-Montgomery

Bachelor of Arts from Speech Pathology And Audiology

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WRENNE WEST