W. RIBY PAUL
Newburgh
Summary
Detail-oriented professional with strong collaboration skills. Skilled in enhancing operational efficiency and maintaining safety compliance, contributing to improved workflow and customer satisfaction. Dedicated team player with experience in customer service and problem-solving. Known for effective communication and adaptability, successfully resolving issues and ensuring safety compliance in fast-paced environments. Versatile associate with a proven track record in inventory management and operational efficiency. Committed to maintaining safety standards while fostering collaborative relationships across teams to achieve project goals. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
9
9
years of professional experience
Work History
Associate
Amazon
Rock Tavern
03.2023 - Current
- Collaborated with team members to enhance operational efficiency and workflow.
- Managed inventory levels using Amazon's inventory management systems.
- Communicated effectively with cross-functional teams to resolve issues promptly.
- Maintained a clean and organized work environment for safety compliance.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Set specific goals for projects to measure progress and evaluate end results.
Associate
Capstone Logistics LLC.
Montgomery
01.2023 - 03.2023
- Collaborated with team members to enhance operational efficiency and workflow.
- Communicated effectively with cross-functional teams to resolve issues promptly.
- Implemented process improvements to streamline daily operations and tasks.
- Collaborated with other departments to ensure successful product launches.
Crew Member
Shake Shack
Central Valley
04.2022 - 08.2022
- Delivered exceptional customer service in a fast-paced dining environment.
- Prepared and assembled menu items according to company standards.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Drove team success by quickly completing assigned tasks.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Collaborated with team members to ensure efficient service and smooth operations.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated kitchen equipment safely and efficiently during peak hours.
- Collaborated with team members to ensure smooth service flow.
- Processed customer orders accurately using point-of-sale systems.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Personal Care Assistant
Community Homehealth Care
Newburgh
08.2020 - 08.2022
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Supported clients in maintaining good personal hygiene through compassionate and attentive care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Assisted clients with getting in and out of beds and wheelchairs to enhance mobility.
- Provided ongoing compassionate patient care for each client.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Built strong and trusting rapport with clients and loved ones through attentive listening and meaningful conversations.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Ensured meals were nutritious and aligned with client preferences to promote health and satisfaction.
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance client well-being.
- Educated clients and families on health management and safety practices.
- Monitored client progress and reported changes to supervisors promptly.
- Maintained a clean and safe living environment for clients.
- Documented daily care notes and communicated effectively with team members.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Delivery Driver
Amazon
New Windsor
05.2021 - 07.2021
- Delivered packages efficiently to residential and commercial locations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated regularly with dispatch to ensure timely updates on delivery schedules and any potential delays.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Operated delivery van while ensuring compliance with safety regulations.
- Managed daily routes using GPS for optimal navigation.
- Communicated directly with customers regarding delivery status and issues.
- Conducted vehicle inspections to maintain operational readiness and safety standards.
- Collaborated with warehouse staff to streamline package loading processes.
- Assisted in training new drivers on delivery procedures and best practices.
- Maintained accurate records of deliveries and customer interactions for reporting purposes.
Sales Associate
True Religion
Central Valley
11.2019 - 03.2020
- Assisted customers with product selection and provided detailed product information.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
- Collaborated with team members to enhance customer experience and streamline sales processes.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to achieve sales goals and improve customer service.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Recorded inventory levels and assisted in restocking shelves as needed.
- Participated in promotional events to enhance customer awareness of store offerings.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
New Balance
Central Valley
10.2019 - 12.2019
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Described merchandise and explained use, operation and care.
- Demonstrated product features and benefits for customers' needs.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Collaborated with team members to enhance customer experience and streamline operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided support to sales team by maintaining organized product displays and ensuring stock availability.
- Assisted customers with product selection and provided detailed product information.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to achieve sales goals and improve customer service.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Recorded inventory levels and assisted in restocking shelves as needed.
- Trained new staff on store policies, procedures, and customer engagement techniques.
- Participated in promotional events to enhance customer awareness of store offerings.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Production Worker
Mid Hudson CPL
New Windsor
09.2018 - 07.2019
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Assisted in setting up production lines for manufacturing processes.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Measured and weighed items to meet quality standards and prevent waste.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Collaborated with team to ensure smooth operations and timely completion of production tasks.
- Tracked production data such as number of items produced per hour, day, week.
- Organized storage areas for efficient retrieval of items when needed.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Assisted in training new employees on operational procedures.
- Loaded and unloaded materials for production processes effectively.
- Classified defects from finished orders for record tracking and statistics.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
Team Leader
Chipotle
Central Valley
04.2018 - 08.2018
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created training materials and conducted group trainings on new processes or procedures.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Supervised daily operations to maintain high service standards and efficiency.
- Trained new team members on food safety and customer service protocols.
- Managed inventory levels to ensure product availability during peak hours.
- Coordinated team schedules to optimize coverage and meet staffing needs.
- Implemented training programs to enhance team performance and engagement.
- Developed and maintained strong communication among team members and management.
- Resolved customer complaints swiftly to ensure satisfaction and loyalty.
- Monitored cleanliness and organization of the dining area for a welcoming environment.
Crew Member Team Leader
Anthony's Pier 9, Bonura Hospitality Group
New Windsor
08.2016 - 08.2017
- Supervised team members during peak hours to ensure smooth operations.
- Motivated team members through positive reinforcement techniques such as rewards or recognition.
- Established effective communication channels between management staff and crew members.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
- Maintained daily records of transactions, sales, and inventory levels.
- Supervised crew members to ensure efficient restaurant operations and guest satisfaction.
- Trained new team members on service standards and operational procedures.
- Managed inventory levels and assisted in ordering supplies for daily needs.
- Coordinated with kitchen staff to streamline food preparation and delivery processes.
- Ensured cleanliness and organization of dining areas during service hours.
- Resolved customer inquiries and complaints promptly to maintain a positive experience.
- Supported team scheduling and shift assignments for optimal coverage.
- Monitored compliance with health and safety regulations in the restaurant environment.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Addressed any issues between employees promptly and fairly.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-2018
Skills
- Inventory management
- Operational efficiency
- Cross-functional communication
- Safety compliance
- Project goal setting
- Customer relationship management
- Team collaboration
- Process improvement
- Time management
- Customer satisfaction
- POS system operation
- Service assistance
- Sales techniques
Timeline
Associate
Amazon
03.2023 - Current
Associate
Capstone Logistics LLC.
01.2023 - 03.2023
Crew Member
Shake Shack
04.2022 - 08.2022
Delivery Driver
Amazon
05.2021 - 07.2021
Personal Care Assistant
Community Homehealth Care
08.2020 - 08.2022
Sales Associate
True Religion
11.2019 - 03.2020
Sales Associate
New Balance
10.2019 - 12.2019
Production Worker
Mid Hudson CPL
09.2018 - 07.2019
Team Leader
Chipotle
04.2018 - 08.2018
Crew Member Team Leader
Anthony's Pier 9, Bonura Hospitality Group
08.2016 - 08.2017
High School Diploma -
Newburgh Free Academy