Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Timeline
Generic

Wright Allen

Vancouver

Summary

-Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

-Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Innventures
05.2024 - Current
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Improved Guest Service Satisfaction year over year by double digits.


Assistant General Manager

Courtyard Portland North/ Innventures
05.2023 - 05.2024
  • Maintained improving CSS ITR scores, prioritize revenue impacting policy and procedures, operational expert in multiple departments, passed BSA with 81% points, lead the bistro team, lead a culture of high level of guest service.

Front Office Manager

Residence Inn Portland North/ Innventures
03.2022 - 05.2023
  • Improved CSS ITR by double digits for tracking period YTD, prioritized revenue impacting policy and procedures, lead the front desk staff. Lead a culture of high level of guest service.

Front Office Manager

Grouse Mountain Lodge
03.2018 - 04.2019
  • Leader of the front desk, concierge, and bell staff. Lead a culture of high level of guest service.

Education

University of Oklahoma
01.2012

Skills

  • Experience with product inventory, product presentation, training new hires, ensure correct cash Handling procedures Recognizing labor needs quickly and completing tasks efficiently while delegating effectively Investing into employees and their success by providing training, feedback, and coaching Experienced with several hotel Property Management Systems
  • Experienced with monitoring and promoting product sales, product presentation, and setting Competitive prices Experienced in reaching out to existing and new clients Becoming knowledgeable in products to provide best experience for customers
  • Communication skills
  • Schedule management
  • Leadership and team building
  • Staff training and development
  • Time management
  • Budgeting and cost control strategies

Accomplishments

-2025 IVI Spirit of Triumph Award Nominee

-Year over Year Guest Service Score improvement by double digits in first year as General Manager.

-Promoted to General Manager after 2 years with the company.

Certification

CPR

Hobbies and Interests

Thru hiked both the Pacific Crest Trail, and Continental Divide Trail.

Timeline

General Manager

Innventures
05.2024 - Current

Assistant General Manager

Courtyard Portland North/ Innventures
05.2023 - 05.2024

Front Office Manager

Residence Inn Portland North/ Innventures
03.2022 - 05.2023

Front Office Manager

Grouse Mountain Lodge
03.2018 - 04.2019

University of Oklahoma

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