Catherine Taylor
Summary
Skilled technical writer with proven ability to produce clear, engaging, and comprehensive content tailored to diverse audiences. Strong focus on collaborative team efforts and adaptable to changing project needs. Expertise in content management systems, SEO best practices, and technical documentation. Known for delivering high-quality results and fostering productive relationships within cross-functional teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant
Chapa reality
06.2020 - 02.2025
- Take daily notes from boss run errands cleancondo grounds clean houses empty out houses make phone calls anything I'm asked to do I must take care of it promptly
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Inbound Sales Representative
Spectrum
04.2022 - 06.2024
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
Sales Associate
Docter johns lingerie and boutique
03.2018 - 10.2022
- Greet customers answer any questions help as it customers in any way needed by giving information showing different items prices ensure customer satisfaction cash customer out clean organize store and merchandise
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Housekeeper & Front desk agent
Bestwestern plus s, 5th st st charles
06.2016 - 02.2018
- Clean hotel rooms restock and and all the items on the cart take care of any and all the
Housekeeper
Best Western Plus-Charles
06.2015 - 01.2018
- Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a neat and orderly manner
- Duties may include making beds, replenishing linens, tidying up rooms and halls, and vacuuming
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Front Desk Agent
Best Western Plus-Charles
06.2015 - 01.2018
- Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Merchandiser
Flowers Baking co
05.2012 - 02.2017
- Plan and erect commercial displays, such as those in windows and interiors of retail stores and at trade exhibitions
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
Housekeeper
Bethesda dilworth
09.2013 - 03.2015
- Perform any combination of light cleansing duties to maintain private households or commercial establishments, such as hotels and hospitals, in a nice and orderly manner
- Duties may include making beds, replenishing linens, clearing up rooms and halls, and vacuuming
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
No Degree - Medical Administrative Assistant
Anthem College
Fenton, MO02-2013
Skills
- Rapid Adaptability
- Inbound sales
- Effective Troubleshooting Skills
- Housekeeping
- Proficient in Time Allocation
- Active Listening Proficiency
- Skilled in Digital Technologies
- Detail-Oriented Approach
- Oral and written communications
- Effective Email Communication
- Superior Client Service
- Administrative Coordination Proficiency
- High-Volume Data Input
Certification
- Association of Writers & Writing Programs Membership Benefits– AWP.
- Certified Content Marketer - Copyblogger Media.
- Search Engine Optimization (SEO) Certification - SEO Training Course by Moz.
- LinkedIn Learning Certifications – LinkedIn.
- Certified Master Resume Writer (CMRW) - Career Directors International.
- Certificate in Editing - Board of Editors in the Life Sciences (BELS).
- ServSafe Food Handler's Certification
- Microsoft Office Specialist (MOS) Certification
- Certificate in Creative Writing - Various universities and online platforms.
- Microsoft Office Specialist, Word Expert (MOS Word Expert) - Microsoft, for proficiency in MS Word.
- Grammarly ProCertified Editor – Grammarly, recognizing proficiency using the Grammarly software suite.
- Clear Writing Certification – Plain Language Academy; emphasizes ability to edit towards clear communication standards.
Timeline
Inbound Sales Representative
Spectrum
04.2022 - 06.2024
Assistant
Chapa reality
06.2020 - 02.2025
Sales Associate
Docter johns lingerie and boutique
03.2018 - 10.2022
Housekeeper & Front desk agent
Bestwestern plus s, 5th st st charles
06.2016 - 02.2018
Housekeeper
Best Western Plus-Charles
06.2015 - 01.2018
Front Desk Agent
Best Western Plus-Charles
06.2015 - 01.2018
Housekeeper
Bethesda dilworth
09.2013 - 03.2015
Merchandiser
Flowers Baking co
05.2012 - 02.2017
No Degree - Medical Administrative Assistant
Anthem College
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