Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Quote
Timeline
Teacher

Concetta Danielle Long-Walton

Freelance Writer
Murfreesboro,TN

Summary

Dynamic and results-oriented Freelance Writer with a proven track record at Writing Literature Right, adept in content creation and editing. Leveraged strong research skills and adaptability to enhance engagement, achieving significant reader growth. Excelled in multitasking and organizational abilities, ensuring timely delivery of high-quality, error-free content.

Diligent Freelance Writer seeking new opportunities in writing field. Demonstrated proficiency in crafting engaging content that aligns with audience interests and organizational goals. Proven ability to collaborate with editorial teams and meet tight deadlines while maintaining high-quality standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Freelance Writer

Writing Literature Right
04.2017 - Current
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
  • Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
  • Organized material to research and complete writing tasks.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Conducted interviews with subject matter experts to generate topics.
  • Brainstormed ideas to create useful content for clients.
  • Built, established and maintained relationships with sources.

Head Receptionist

Carl Black Chevrolet- Nashville
01.2019 - 04.2019
  • Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
  • Increased efficiency of administrative tasks by implementing an effective filing system and document organization process.
  • Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.
  • Exceeded company goals for revenue growth through outstanding customer service efforts that led to increased bookings and referrals from satisfied clientele.
  • Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
  • Ensured accurate record-keeping by diligently updating client information within the database system.
  • Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
  • Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
  • Reduced wait times by optimizing check-in procedures, improving overall guest experience.
  • Served as the primary point of contact for clients, providing exceptional service while addressing inquiries and resolving issues.
  • Collaborated with staff members to ensure seamless communication and coordination among departments.
  • Coordinated team meetings and events, securing necessary resources, including conference rooms and catering services.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
  • Streamlined appointment scheduling for improved time management and increased client flow.
  • Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
  • Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
  • Supported company initiatives by assisting in the implementation of new policies and procedures, ensuring a smooth transition for all team members.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.

Education

Certificate - Medical Administrative Assistant

Remington College
Online
06-2020

Bachelor of Science - Criminal Justice- Human Services

Colorado Technical University
Colorado Springs, CO
07-2019

Skills

  • Editing
  • Creative writing
  • Excellent grammar
  • Content creation
  • Persuasive writing
  • Formatting
  • Strong research skills
  • Effective writing
  • SEO strategies
  • Technical writing
  • Marketing support
  • Research
  • Idea brainstorming
  • Document editing
  • Content editing
  • Proofreading expertise
  • Technical documentation
  • Proofreading
  • Grammar usage
  • Copyediting
  • Self-publishing
  • Excellent spelling skills
  • Problem-solving
  • Multitasking Abilities
  • Marketing strategies
  • Editing proficiency
  • Microsoft office
  • Excellent communication
  • Self motivation
  • Organizational skills
  • Essay writing
  • Research and interviews
  • Marketing communications
  • Draft development
  • Problem-solving abilities
  • Adaptability
  • Email communication
  • Clear communication
  • Research writing
  • Team building and leadership
  • Interpersonal communication
  • Problem-solving aptitude
  • Database maintenance

Certification

Certificate in Medical Office Administrative Assistant

Certificate in Excellent Written, Verbal, and Interpersonal Commuication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Gig WorkContract WorkPart TimeFull Time

Work Location

Remote

Important To Me

Career advancementFlexible work hoursWork from home optionHealthcare benefitsPersonal development programs401k match

Quote

Either write something worth reading or do something worth writing.
Benjamin Franklin

Timeline

Head Receptionist

Carl Black Chevrolet- Nashville
01.2019 - 04.2019

Freelance Writer

Writing Literature Right
04.2017 - Current

Certificate - Medical Administrative Assistant

Remington College

Bachelor of Science - Criminal Justice- Human Services

Colorado Technical University

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Concetta Danielle Long-WaltonFreelance Writer