W. Robin Pitts
Little Mountain,SC
Summary
Dynamic Quality Assurance Analyst with a proven track record at GIS / HIRERIGHT, skilled in quality management and data analysis. Proficient at mentoring teams and implementing best practices, resulting in enhanced compliance and operational efficiency. Committed to fostering collaboration and delivering exceptional customer service while driving continuous improvement initiatives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
GIS / HIRERIGHT
01.2025 - Current
- Performed quality assurance best practices and guidelines for continuous improvement.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Cashier / Cook / Shift Leader
Zaxbys
05.2021 - Current
- Processed transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on company policies and cash handling procedures.
Operations Audit Analyst
GIS / HIRERIGHT
01.2016 - Current
- Conduct audits to ensure compliance with regulatory standards.
- Followed established auditing processes to meet internal and regulatory requirements.
- Communicated with auditee staff to obtain necessary information for audits.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
Sales Associate / Key Holder
Dollar General Corporation
10.2018 - 05.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and effective organization.
- Implemented visual merchandising standards to optimize product presentation and increase sales visibility.
- Trained new associates on operational procedures, fostering a collaborative team environment.
Supervisor - Walmart Department
GIS / HIRERIGHT
11.2014 - 01.2016
- Supervised daily operations, ensuring compliance with organizational policies and procedures.
- Trained team members on best practices and operational protocols to enhance productivity.
- Monitored workflow efficiency, identifying areas for process improvements and implementing solutions.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
- Led team meetings to communicate updates, address concerns, and foster collaboration among staff.
- Managed scheduling and resource allocation to optimize operational efficiency and service delivery.
- Developed training materials and resources to support onboarding of new employees effectively.
- Collaborated with management to establish strategic goals aligned with company objectives and vision.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Senior Walmart/Kwikscreen Associate
GIS / HIRERIGHT
12.2004 - 11.2014
- Executed background checks utilizing advanced verification tools to ensure compliance with industry standards.
- Analyzed applicant data to identify discrepancies and improve reporting accuracy for client evaluations.
- Collaborated with cross-functional teams to streamline processes, enhancing operational efficiency in candidate screening.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Associate Of Arts - Office Systems Technology
Piedmont Technical College
Greenwood, SC07.2004
High School Diploma - General Studies
Mid - Carolina High School
Prosperity, SC06.1990
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Improvement recommendations
- Critical thinking
- Quality management
- Documentation and materials
- Requirements review
- Peer relationships
- Best practices and methodologies
- QA reporting
- Technology research
- Teamwork and positive attitude
- Customer service
- Training and onboarding
- Decision-making
- Team collaboration
- Team mentoring
- Workload management
- Collaborative team player
- Strong problem solver
- Results and Deadline-driven
Certification
- Certificate - Word Processing
- Certificate - Receptionist
- Diploma - Automated Office
Timeline
Quality Assurance Analyst
GIS / HIRERIGHT
01.2025 - Current
Cashier / Cook / Shift Leader
Zaxbys
05.2021 - Current
Sales Associate / Key Holder
Dollar General Corporation
10.2018 - 05.2019
Operations Audit Analyst
GIS / HIRERIGHT
01.2016 - Current
Supervisor - Walmart Department
GIS / HIRERIGHT
11.2014 - 01.2016
Senior Walmart/Kwikscreen Associate
GIS / HIRERIGHT
12.2004 - 11.2014
Associate Of Arts - Office Systems Technology
Piedmont Technical College
High School Diploma - General Studies
Mid - Carolina High School
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