Kylah Wrolstad
Richmond,VA
Summary
Adept at high-volume dining and POS system operation, I excelled in enhancing customer satisfaction and sales at Great American Restaurants- Sweet Water Tavern. Leveraging strong multitasking abilities and a deep understanding of food safety, I consistently provided personalized service, contributing to memorable guest experiences and efficient team collaboration.
Overview
1
1
year of professional experience
Work History
Server
Great American Restaurants- Sweet Water Tavern
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Olive Garden
09.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
No Degree - Marketing/Communication
Virginia Commonwealth University
Richmond, VA05.2027
Skills
- High-volume dining
- Food and beverage pairings
- Daily specials memorization
- Order Taking
- Menu Memorization
- Food safety understanding
- Customer Satisfaction
- POS System Operation
Timeline
Server
Olive Garden
09.2023 - 05.2024
Server
Great American Restaurants- Sweet Water Tavern
06.2023 - Current
No Degree - Marketing/Communication
Virginia Commonwealth University
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