Windy Sanchez
Las Vegas,NV
Summary
Experienced people manager with a focus on effectively managing retail locations. Polished professional adept at training employees and fostering a customer-first culture. Excels in cultivating exceptional customer service etiquette and implementing effective sales techniques. Expertise extends to overseeing all aspects of customer-facing and back-end operations, ensuring seamless and efficient business processes.
Overview
20
20
years of professional experience
Work History
Customer Experience Consultant
Carmax
01.2021 - Current
- Provided Iconic customer service using Carmax core values of putting people first and doing the right thing.
- Maintained a successful call rating withing customer service standards
- Engaged with customers to effectively build rapport and lasting relationships via Salesforce calling online sales leads and handle inbound calls.
- Maintained sales licenses in accordance with used car sales laws.
- Used consultative sales approach to listen carefully to client needs and recommend desired vehicles and optional service plan
- Processed finance applications in accordance to quality assurance standards .
Assistant Store Director
Cirque du Soleil
03.2019 - 03.2020
- As assistant store supervisor for both the 'O' and 'KA' Boutiques
- My responsibilities include assigning zones, goals & tasks to team, coaching in the moment, facilitating sales
- Running sales floor and in-theater kiosks
- Meeting company sales per head targets
- Completing accounting, daily sales deposits and sales reconciliation reports
- Ensuring inventory & visual standards are met
Store Manager
Amazon.com Inc
09.2017 - 02.2018
- Team Development: Trained all staff on customer experience standards by conducting weekly sales training & performance reviews, in the moment coaching and monthly 1 on 1’s
- Operations: analyzed the business created & submitted weekly & monthly business recap reports
- Executed monthly cycle counts, monthly store resets and marketing
- Assigned & posted store associate schedule
- Customer Service: Introduced & trained guests on all available Amazon devices including Alexa AI enabled & compatible 3rd party merchandise
- Provided technical support to walk in guests for their devices
Assistant Store Manager
American Eagle Outfitters
11.2014 - 09.2017
- Operations: Reviewed & executed daily marketing directives, prepared daily sales audits & bank deposits
- Assigned LOD action plans, goals & tasks
- Created store schedule staying within payroll budget
- Forecasted the business & schedule
- Executed monthly LP and Safety audits
- Managed stock team to ensure accurate inventory SOP
- Talent: Interviewed, hired & trained incoming associates & team leads
- Continued associate development to promote to Jean Expert & Stylist programs
- Created & implemented store loyalty sales training & contests
- Instagram administrator
- Customer service: Signed guests up for both store loyalty & credit programs
- Styled & outfitted guests to teach about AEO comfort jean culture
- Maintained fully stocked, signed & styled salesfloor for elevated guest experience
Store Manager
David & Goliath
01.2005 - 10.2013
- Talent: Interviewed, hired & trained all incoming staff & supervisors
- Trained supervisors on merchandising principles & team development
- Created & Implemented sales & customer service programs
- Created monthly team sales contests
- Conducted annual performance reviews
- Operations: Analyzed daily, weekly & monthly sales reports implemented store action plans to meet company sales target
- Created & executed monthly store floor sets & window displays including in store marketing
- Prepared daily sales audits, bank deposits, timekeeping and payroll management
- Customer Service: Coached staff in the moment to provide guests with a fun positive customer experience
- Developed customer loyalty program
- Created & executed store events & promotions
- Attended all buying conventions assisted in providing store merchandise assortment
- Store Facebook administrator
Education
GED - General Education
Las Vegas High School
Las Vegas, NVGraphics Communication - Web Design
College of Southern Nevada
Las Vegas, NVSkills
- People Manager
- Merchandising
- Operations management
- Loss prevention management
- Sales & Customer Service
- Human resources
- Strategic thinking
- Performance tracking
- Consultative sales techniques
- Team building
Languages
Spanish
Native or Bilingual
Software
Salesforce
Microsoft 365 suite
Adobe
Timeline
Customer Experience Consultant
Carmax
01.2021 - Current
Assistant Store Director
Cirque du Soleil
03.2019 - 03.2020
Store Manager
Amazon.com Inc
09.2017 - 02.2018
Assistant Store Manager
American Eagle Outfitters
11.2014 - 09.2017
Store Manager
David & Goliath
01.2005 - 10.2013
GED - General Education
Las Vegas High School
Graphics Communication - Web Design
College of Southern Nevada
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