Wugagen Yosias

• Consult clients on solutions most beneficial for their business needs.
• Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and social media platforms.
• Bolstered brand visibility by crafting engaging content for social media posts & updates.
• Managed approximately 30 incoming calls and emails per day from customers.
• Designed and updated website content.
• Assisted in candidate screening, interview scheduling, and onboarding support.
• Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
• Supported marketing strategies with detailed analytics reports highlighting key performance indicators of campaigns.
• Organized and managed team tasks using Trello.
• Contributed to client's growth by identifying business opportunities through lead-generation activities on social media platforms.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined spa operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff.
• Increased sales by 15% through effective merchandising strategies and targeted upsell promotions.
• Managed inventory levels to minimize stock out while reducing overhead costs.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Collaborated with management to develop strategic plans for business growth and improvement.
• Maintained clean and organized environment.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Achieved or exceeded company-defined sales quotas through consultative selling, product expertise, and booking facial demos.
• Creating sales cadences to Increase revenue making at least 10% of my monthly sales - developing and maintaining strong relationships with clients.
• Trained new sales associates to ensure consistent team performance.
• Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Maintained store visual standards by setting up window and interior displays according to merchandising guidelines.
• Performed inventory control procedures to manage stock.
• Participated in store meetings and product training sessions to understand and sell items.
• Kept detailed track of sales and customer information using our company system.
• Handled cash register operations and customer transactions to process payments.

I take regular acting classes specifically in film.

I learnt the latest sales development tools to efficiently and effectively build a sales pipeline. ( Salesforce, Hubspot, Zoominfo, Salesloft & Linkedin Outreach. Demonstrated the use of sales methods such as BANT and SPIN to address a clients concerns and provide better solutions.

Online Course learning the foundation of Facebook Ads.