Wunikka Dewa
Las Vegas,NV
Summary
Excellent organizational and leadership skills. Outstanding communication and interpersonal skills. An ability to manage, prioritize, and deliver projects on time. A business acumen partnered with attention to the human element. A knowledge of human resource management principles and best practices. An ability to collaborate with a broad range of individuals, to think strategically and to be incredibly resourceful.
Overview
11
11
years of professional experience
Work History
Loan Officer
Consumer Portfolio Services
10.2019 - Current
- Loan agent in Direct Lending in Consumer Portfolio Services.
- Leads are generated from lending tree, credit karma, and dealer referrals.
- Submit credit applications for review, approval and gather supporting documents for review.
- Make contact with Finance to handle paperwork.
- Developed strong relationships with customers through high levels of customer service
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
- Developed and implemented marketing campaigns to attract new customers
- Developed systems to efficiently track loan documents and enhance accuracy
- Evaluated loan requests and documents to verify accuracy and completeness
- Developed and maintained relationships with customers, lenders and other third parties
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Proactively identified solutions for customers experiencing credit issues
- Explained very technical financial information to applicants in easy to understand language
- Assessed loan portfolios for compliance with underwriting policies
- Established plans and payoffs for customers' loans, prioritizing control of overall costs
Training Supervisor/Collections Supervisor
Consumer Portfolio Services
01.2016 - 09.2019
- New Hire Orientation (Trained over 70 +)
- Manage the Mentorship Program
- Supervised & Coached Mentors/Staff
- Understanding contracts and breaking down itemization in auto loans
- Repossessions
- Deficiency
- Bankruptcy
- Collections
- Customer Service
- Managing staff
- Knowledge in data analysis
- Conducting Meetings and Interpreting reports for needs of the company
- Creating Training Modules
- Meeting and achieving goals of the company
- Testing new systems and sharing with the correct departments on feedback
Member Service Representative/Lead Teller
State Department Federal Credit Union
02.2014 - 08.2016
- Opening credit cards and accounts
- Processing payments/checks
- Following ups with members
- Ensure the member experience is exceptional through building relationships
- Conducting teller transactions accurately and quickly and uncovering the financial needs of members
- Utilize key “needs based” sales techniques to maximize opportunities to offer additional products and services.
Waitress
The Cheesecake Factory
09.2013 - 08.2016
- Match dishes to guest’s appetites and make sure they are receiving the best "Cheesecake Factory" experience.
Teller
Bank of America
10.2012 - 06.2013
- Teller transactions
- Over the counter sales with credit cards and accounts
Education
Bachelor of Science - Business Administration And Management
University of Nevada
Las Vegas, NV05.2014
Bachelor of Science - Business Communications
Trinity Washington University
Washington D.C.06.2014
Bachelor of Science - General Studies
Howard Community College
Columbia, MD06.2014
Bachelor of Arts -
Montgomery College
Rockville, MD05.2014
High School Diploma -
Richard Montgomery High School
2010
Skills
- Software & Systems
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Interaction Connect
- AS400
- Genesys
- Imprivata
- Salesforce (CRM)
- Idi Core
- Accurint
- Clear
Timeline
Loan Officer
Consumer Portfolio Services
10.2019 - Current
Training Supervisor/Collections Supervisor
Consumer Portfolio Services
01.2016 - 09.2019
Member Service Representative/Lead Teller
State Department Federal Credit Union
02.2014 - 08.2016
Waitress
The Cheesecake Factory
09.2013 - 08.2016
Teller
Bank of America
10.2012 - 06.2013
Bachelor of Science - Business Administration And Management
University of Nevada
Bachelor of Science - Business Communications
Trinity Washington University
Bachelor of Science - General Studies
Howard Community College
Bachelor of Arts -
Montgomery College
High School Diploma -
Richard Montgomery High School
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