Wusumani Mohammed

A lead supervisor

Do& Co catering company

Queens, NY

04.2023 - Current

Resolved customer complaints quickly and efficiently.
Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Identified opportunities to improve customer service processes and procedures.
Developed strategies for handling difficult customers effectively while maintaining professionalism.
Performed administrative duties related to customer service such as filing documents or completing paperwork.
Answered incoming calls promptly and professionally within company standards.
Reviewed files, records and other obtained documents to respond to customer requests.
Supported sales team members to drive growth and development.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Coordinated staff schedules to optimize workflow during events.
Trained new employees on company standards and operational procedures.
Monitored inventory levels and managed supply ordering processes.
Facilitated communication between teams for smooth event execution.
Ensured compliance with health and safety regulations in catering services.
Developed training materials to improve staff performance and efficiency.
Trained new hires on company policies, procedures, and processes.
Supervised, trained and guided team by coaching on daily activities.
Resolved customer complaints and inquiries promptly and professionally.
Developed strategies for motivating staff members and improving morale within the organization.
Ensured compliance with safety regulations and industry standards.
Enforced rules and procedures for accuracy, efficiency and safety.
Complied with company policies, objectives and communication goals.