Summary
Overview
Work History
Education
Skills
Certification
Assessments
Work Authorization
Personal Information
Timeline
Generic

Wyana Peoples

Monroe,LA

Summary

Enthusiastic Paraprofessional, experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Assistant

St. Francis Medical Center
07.2021 - 09.2023
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.

Patient Access Representative (ER)

St. Francis Medical Center
03.2020 - 07.2021
  • Proficient in using EPIC
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.

Paraprofessional

Monroe City Schools
07.2013 - 03.2020
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Contributed to increased student retention by providing academic support and mentoring during after-school programs.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.

Assistant Manager

Aeropostale, Inc
10.2006 - 04.2014
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Medical Assistant

Northeast Healthcare
12.2010 - 07.2012
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Education

Associates of Occupational Studies in Business Administration - Business Administration

McCann School of Business & Technology
Monroe, LA
05.2019

Associates of Occupational Studies in Medical Assistant - Medical Assistant

Career Technical College
Monroe, LA
12.2010

Skills

  • Arts and Crafts
  • Social Support
  • Differentiated Instruction
  • Schedule Management
  • Storytelling
  • Activity Oversight
  • Teacher Support
  • Test Proctoring
  • Educational Assistance
  • Crisis Intervention
  • Small Group Instruction
  • Classroom Support
  • Special Education Support
  • Group and Individual Instruction
  • Classroom Management
  • Study Skills Development
  • After-School Programs
  • Smartboard
  • Behavior Improvements
  • IEP Familiarity
  • Helping Students With Special Needs
  • CPR and First Aid
  • Classroom Technology
  • Computer Skills
  • Teacher Assistance
  • Effective Communication
  • Patient
  • Activity Planning
  • Safety Understanding
  • Teacher Support and Collaboration
  • Relationship Building

Certification

  • AED Certification
  • CPR Certification
  • BLS Certification

Assessments

  • Microsoft Word, 11/2019, Knowledge of various Microsoft Word features, functions, and techniques, https://share.indeedassessments.com/share/assignment/ride62bdwxy5ekmh
  • Customer Focus & Orientation, 11/2018, Measures a candidate's ability to respond to customer situations with sensitivity, https://share.indeedassessments.com/share/profile/edc93ae0ecb198bb5e1f10db97bb105deed53dc074545cb7
  • Verbal Communication, 11/2019, Speaking clearly, correctly, and concisely, https://share.indeedassessments.com/share/assignment/fd9j-ttqfvse0uqc

Work Authorization

Authorized to work in the US for any employer

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Customer Service Representative with 10+ years of experience

Timeline

Medical Assistant

St. Francis Medical Center
07.2021 - 09.2023

Patient Access Representative (ER)

St. Francis Medical Center
03.2020 - 07.2021

Paraprofessional

Monroe City Schools
07.2013 - 03.2020

Medical Assistant

Northeast Healthcare
12.2010 - 07.2012

Assistant Manager

Aeropostale, Inc
10.2006 - 04.2014

Associates of Occupational Studies in Business Administration - Business Administration

McCann School of Business & Technology

Associates of Occupational Studies in Medical Assistant - Medical Assistant

Career Technical College

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Wyana Peoples