Wyana Wright
Bedford,OH
Summary
Developed analytical and problem-solving skills in fast-paced, data-driven environment. Effectively utilized tools and methodologies such as statistical analysis and data visualization to drive business decisions. Seeking to leverage these transferrable skills in new and dynamic field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Ability Analyst, Short Term Disability
The Hartford
03.2024 - Current
- Managed a caseload of 40+ disability claims at all times, ensuring timely processing and resolution while maintaining high customer satisfaction.
- Effectively communicated complex claim details to stakeholders, reducing escalations and enhancing trust and client satisfaction.
- Collaborated with cross-functional teams to streamline claim resolution workflows, resulting in faster processing times and improved operational efficiency.
- Analyze claim data to identify trends and optimize recovery and return-to-work programs, contributing to higher resolution rates and better claimant outcomes.
Underwriting Specialist
Allstate Insurance Company
04.2021 - 04.2024
- Managed communication with approximately 35 agencies daily, providing underwriting guidance and resolving policy inquiries to enhance efficiency and customer satisfaction.
- Analyzed and categorized risk to support strategic decision-making in policy underwriting, contributing to more accurate pricing and improved loss ratios.
- Produced clear, data-driven reports on industry trends, informing leadership and contributing to refined underwriting strategies that improved customer engagement.
- Served as the team’s Engagement Ambassador, leading initiatives that boosted team morale, improved collaboration, and enhanced knowledge sharing.
Patient Care Nursing Assistant
Cleveland Clinic Foundation
09.2019 - 04.2021
- Provided compassionate care for an average of 15 patients per shift, anticipating and addressing needs to foster a positive and supportive environment.
- Applied strong organizational skills to manage high patient volumes in a fast-paced healthcare setting, ensuring seamless workflow and timely patient assistance.
- Collaborated with cross-functional teams, assisting nurses and medical staff to enhance operational efficiency and improve patient outcomes.
- Supported daily clinical operations, including monitoring vital signs, assisting with mobility, and maintaining accurate patient records, contributing to improved patient satisfaction and care quality.
Lead Resident Companion
Danbury Senior Living
11.2016 - 09.2019
- Managed schedules and payroll for a team of approximately 80 staff, ensuring accurate compensation and seamless daily operations.
- Supported team success by fostering collaboration in a dynamic environment, leading to improved efficiency and enhanced resident care.
- Enhanced resident satisfaction by organizing and leading engaging activities, creating a more fulfilling living experience for residents.
- Provided daily care and companionship in a facility serving 175 residents, ensuring personalized attention and high-quality service.
Student Leader
Kent State University- School Of Communication
08.2013 - 11.2016
- Spearheaded social media campaigns that increased engagement and expanded visibility for School of Communication events, reaching students beyond the 50-resident Living Learning Community.
- Developed and led leadership workshops, equipping students with professional and personal growth skills while fostering a strong sense of community.
- Organized and executed campus-wide events, enhancing student engagement and enriching the overall experience within the School of Communication.
- Mentored and supported residents, providing academic and career guidance to help them navigate opportunities within the communication field.
Education
Graduate Student - Strategic Communication
University of Akron
Akron, OH12-2025
Strategic Marketing
Stukent Social Media Simternship
03-2025
Bachelor of Arts - Communication
Cleveland State University
Cleveland, OH05.2023
Skills
- Social media strategy and management
- Content creation and brand storytelling
- Data analytics and performance tracking
- Time management/organizational skills
- Written and verbal communication skills
- Problem-solving
- Customer service skills
- Social media strategy
Certification
- Social Media Marketing, HubSpot Academy, December 2024
Timeline
Senior Ability Analyst, Short Term Disability
The Hartford
03.2024 - Current
Underwriting Specialist
Allstate Insurance Company
04.2021 - 04.2024
Patient Care Nursing Assistant
Cleveland Clinic Foundation
09.2019 - 04.2021
Lead Resident Companion
Danbury Senior Living
11.2016 - 09.2019
Student Leader
Kent State University- School Of Communication
08.2013 - 11.2016
Graduate Student - Strategic Communication
University of Akron
Strategic Marketing
Stukent Social Media Simternship
Bachelor of Arts - Communication
Cleveland State University