Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wyanda Holman

Philadelphia,NY

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Safety Monitor

Impact Services
Philadelphia, PA
08.2021 - Current
  • Collaborated with other departments to ensure that safety guidelines were followed throughout the organization.
  • Assisted in creating a safe environment by enforcing rules pertaining to residents behavior.
  • Assessed risk factors associated with activities conducted at the facility and proposed solutions as needed.
  • Conducted regular walkthrough of the facility to ensure compliance with safety standards.
  • Enforced all safety regulations and reported any violations or potential hazards.
  • Monitored fire alarm system, emergency exits, and evacuation routes for proper functionality.
  • Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored security cameras around the premises for added safety measures.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Maintained accurate record of resident care services and reported any changes in condition to supervisor.
  • Developed positive relationships with residents by demonstrating respect for their needs and preferences.
  • Participated in team meetings with other residential aides discussing resident care plans.

Collection Customer Service Representative

Financial Business Collection Services
Hatboro, PA
04.2012 - 09.2020
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Initiated outbound calls to customers with delinquent accounts.
  • Assisted customers with understanding their payment options.
  • Advised delinquent customers on strategies for debt repayment.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered incoming calls from customers regarding collections inquiries.
  • Reviewed and analyzed individual customer situations to recommend payment plans.
  • Accepted and processed customer payments and applied toward account balances.
  • Used computer systems and software packages to input, access or store information.
  • Answered 300 calls per shift to assist with customer questions and concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

State License - Cosmetology

Pennsylvania State Board
Philadelphia, PA
05-2005

GED -

Pennypacker School House
1858 Washington Lane Philadelphia, PA 19138
06-1999

Some College (No Degree) - Behavioral Health And Human Services

Community College of Philadelphia
Philadelphia, PA

Skills

  • Disaster Preparedness
  • Risk Management
  • Corrective Action Planning
  • Emergency Response
  • Organizational Skills
  • Verbal Communication
  • Friendly, Positive Attitude
  • Recordkeeping
  • Goal Setting
  • Dependable and Responsible

Certification

  • Certified Peer Specialist
  • CPR
  • Narcan
  • Deescalation
  • Fire and Safety

Timeline

Safety Monitor

Impact Services
08.2021 - Current

Collection Customer Service Representative

Financial Business Collection Services
04.2012 - 09.2020

State License - Cosmetology

Pennsylvania State Board

GED -

Pennypacker School House

Some College (No Degree) - Behavioral Health And Human Services

Community College of Philadelphia

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Wyanda Holman