Wyatt Ayers
The Colony
Summary
Dynamic professional with a proven track record at The Home Depot Inc, excelling in customer satisfaction and team leadership. Skilled in active listening and critical thinking, adept at resolving conflicts and enhancing customer loyalty. Demonstrated ability to exceed service goals and effectively manage diverse teams, ensuring high-quality service delivery and brand representation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Merchandising Associate
The Home Depot Inc
05.2019 - Current
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Educated customers on promotional events and monitored inventory for events to improve overall experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Cashier
Academy Sports + Outdoors
10.2018 - 05.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Manager
Dairy Queen Grill & Chill
03.2018 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Health And Human Performance
Abilene Christian University
Abilene, TX12-2024
Skills
- Brand representation
- Strength training
- Fitness assessments
- One-on-one coaching
- Active listening
- Critical thinking
Certification
- CPR/AED Certification
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
Timeline
Retail Merchandising Associate
The Home Depot Inc
05.2019 - Current
Customer Service Cashier
Academy Sports + Outdoors
10.2018 - 05.2019
Manager
Dairy Queen Grill & Chill
03.2018 - 10.2018
Bachelor of Science - Health And Human Performance
Abilene Christian University
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