Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Affiliations
Work Preference
Quote
Software
Websites
Timeline
16
Wyatt Bowles

Wyatt Bowles

Program Manager & Aerospace SME
Indianapolis,IN

Summary

Experienced leader adept at managing large teams and complex projects in telecommunications, utilities, and aviation. Proven skills in requirements gathering, Agile/Waterfall methodologies, and communication for multi-million dollar initiatives, consistently driving significant operational improvements. Adept at enhancing stakeholder relationships and optimizing workflows through Kanban methodologies.

Overview

11
11
years of professional experience
6
6
Certification

Work History

Director of Customer Operations

5x5 Technologies, Inc
07.2020 - Current
  • Led the strategic digitalization of over 50% of a Fortune 500 customer's portfolio, generating over $20M+ in cumulative revenue (projected to $27M+).
  • Developed and implemented a comprehensive customer onboarding process, now the standard for enterprise clients.
  • Collaborated cross-functionally with engineering, product, and finance teams to deliver successful digital twin solutions.
  • Drove operational efficiency for a key client, resulting in an estimated 5,000 annual hours saved for their team through digital twin analytics.
  • Contributed as a Key Stakeholder on steering committees, providing high-level input on future workload planning, process development, and customer experience initiatives.
  • Implemented Kanban project management methodologies within customer success initiatives, improving workflow and efficiency.
  • Developed and oversee the strategy, Service Level Agreements (SLAs), playbooks, and feedback channels for customer-facing support.
  • Directly manage a team of 8 professionals, including 2 customer support staff and 6 account managers, fostering their professional growth and ensuring high performance.

Senior Project Manager, Client Services

PINC Solutions
07.2019 - 07.2020
  • Spearheaded the full lifecycle implementation of warehouse robotics systems for three major clients: Sam's Club (Fortune 500), Disney (Fortune 500), and another Fortune 100 company. This included system setup, training of 25 staff members per client, and ongoing monitoring throughout the 6-month onboarding process.
  • Directly contributed to significant operational improvements, evidenced by Disney identifying $178,000 in previously missing product within the first 90 days of utilizing their Ontario, CA warehouse robotics system.
  • Directed project teams (5-10 members) and managed weekly stakeholder communication and risk.
  • Served as a Key Stakeholder on steering committees, providing subject matter expertise in aviation, regulations, and UAS for internal and external projects.

Operations Project Manager

Suntuity Corp.
01.2016 - 07.2019
  • Directed the operations, training, and professional development of 75 Unmanned Aircraft Systems (UAS) operators across 19 states within the United States.
  • Developed comprehensive Concepts of Operations (CONOPs), delivered hands-on training, and managed equipment/asset logs for maintenance and downtime.
  • Oversaw resource scheduling for customer projects nationwide, ensuring successful completion and alignment with client objectives, achieving a 90%+ on-time completion rate.
  • Managed a program budget of $3.5 million, demonstrating fiscal responsibility and effective resource allocation.

Project Manager

BCAS
01.2014 - 01.2016
  • Managed field operations for a team of 29 drone operators across 6 states, conducting visual and thermography inspections of power lines, power plants, and cell towers, with oversight of project budgets ranging from $150,000 to $1 million.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Education

Certificate - Organizational Leadership

Northwestern University
Evanston, IL
05-2024

Bachelor of Science - Management

Indiana State University
Terre Haute, IN
05-2014

Skills

  • Risk Management
  • Customer Relationship Management
  • Budget Management
  • Operational efficiency
  • Staff development
  • Sales support
  • Strategic Planning
  • Problem Solving
  • Compliance and Regulations
  • Agile
  • Waterfall
  • Kanban

Certification

  • Certified Private and Instrument Rated Pilot - Federal Aviation Administration
  • Certified Remote Pilot - Federal Aviation Administration
  • Advanced/Instrument Ground Instructor - Federal Aviation Administration
  • General Visual Line of Sight Certification - United Kingdom, CAA
  • A2 Certificate of Competency - United Kingdom, CAA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Alpha Eta Rho

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid time offWork from home optionHealthcare benefits401k match

Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Software

Smartsheet

Jira

Confluence

Asana

Mondaycom

Open TowerIQ

Pix4D

ArGIS

Timeline

Director of Customer Operations

5x5 Technologies, Inc
07.2020 - Current

Senior Project Manager, Client Services

PINC Solutions
07.2019 - 07.2020

Operations Project Manager

Suntuity Corp.
01.2016 - 07.2019

Project Manager

BCAS
01.2014 - 01.2016

Certificate - Organizational Leadership

Northwestern University

Bachelor of Science - Management

Indiana State University

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Wyatt BowlesProgram Manager & Aerospace SME