Wyatt Boyer
Chaska,MN
Summary
Enthusiastic and resourceful professional with expertise in hospitality along with excellent interpersonal and communication skills. A solid background and commitment to success in all areas of operations. A strong desire to drive business success while promoting high employee morale and a collaborative work environment. Hardworking and creative with attention to detail and an organized and timely nature. Ready to take on new role in the position of restaurant manager.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Bartmann Group
05.2022 - Current
- Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
General Manager
Pats Tap
05.2021 - 05.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, utilized P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Interviewed and hired team members with great interpersonal skills to support our business and provide excellent customer service.
Dispensary Manager
ZK Enterprises
12.2019 - 02.2021
- Effectively supervised staff of 6 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Greeted and welcomed new members, establishing and updating memberships to Vice loyalty programs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained store equipment, including computers, printers and fax machines.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Of House Manager
Eskimo Joe's Inc
03.2019 - 12.2019
- Adhered to safe work practices, and corporate guidelines.
- Motivated team while providing Stellar Customer Service
- Developed and maintained positive working relationships with others to reach business goals
- Developed schedule for Team
- Handled money, processed credit card payment, gift cards and coupons and balanced checkouts after every shift
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Set performance expectations and provided honest feedback
- Conducted performance reviews
- Resolved guests complaints while maintaining positive customer environment
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Managed large groups and events, assigned work tasks and coordinated personnel to provide best customer service
- Managed wait staff of 50, serving 48 tables daily for long standing /tourist destination Dining establishment
- Provided excellent customer service while always focusing on customer first and working together with excellent team dynamics
- Prepared and maintained inventory records
Server Assistant
Eskimo Joe's Inc
11.2016 - 01.2017
- Maintain clean, neat and properly stocked check stand area.
- Listened to, understood and clarified guest concerns and issues.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
Busboy
Eskimo Joe's Inc
07.2016 - 09.2016
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
- Emptied and maintained trashcans and outdoor dumpster area
- Inventoried and restocked items throughout day
- Maintained approx 30 clean and presentable tables daily with tableware, spotless glassware and silverware
- Cleared dirty dishes and cleaned tables
- Maintained clean dining room, lobby and service areas at all times
- Adhered to safe work practices
Assistant Restaurant Manager
Johnny K's
07.2015 - 06.2016
- Supervised all areas of the restaurant so that it always looked clean and well-maintained
- Ensured that the restaurant was compliant with all federal, state and local hygiene and food safety regulations
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists
- Motivated and encouraged employees to produce a team working environment and meet goals
- Recruited and hired employees who would bring talent, charisma and experience to the restaurant team
Restaurant Team Member
Johnny K's
10.2011 - 06.2015
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Handled cash and credit card transactions at the drive-thru to promote timely order completion
- Restocked food items, including condiments and toppings, whenever they appeared to be running low
- Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses
- Upheld standards of cleanliness, food handling and safety
- Suggested add-on items like desserts and side dishes, which increased revenues through sales techniques
- Listened to, understood and clarified guest concerns and issues
- Established and maintained a positive work environment
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
Education
Volunteer
The Aliveness Project Minneapolis MNBachelor of Science - Business Administration
Oklahoma State University
Stillwater, OK2018
High School Diploma - undefined
Sandwich High School
Sandwich, IL2013
Skills
- Courteous, professional demeanor
- Customer service oriented
- Committed team player
- Excellent judgment
- Adaptability
- Integrity
- Attention to detail
- Time management
- Service industry background
- Multitasking
- Microsoft Excel
- Microsoft Office Suite
Additional Information
Excellent references available upon request.
Timeline
Assistant General Manager
Bartmann Group
05.2022 - Current
General Manager
Pats Tap
05.2021 - 05.2022
Dispensary Manager
ZK Enterprises
12.2019 - 02.2021
Front Of House Manager
Eskimo Joe's Inc
03.2019 - 12.2019
Server Assistant
Eskimo Joe's Inc
11.2016 - 01.2017
Busboy
Eskimo Joe's Inc
07.2016 - 09.2016
Assistant Restaurant Manager
Johnny K's
07.2015 - 06.2016
Restaurant Team Member
Johnny K's
10.2011 - 06.2015
Volunteer
Bachelor of Science - Business Administration
Oklahoma State University
High School Diploma - undefined
Sandwich High School
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