Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2025
2025
years of professional experience
Work History
Restaurant Manager
Uno Pizzeria & Grill
Sterling Heights, MI
10.2003 - 11.2024
Ensured compliance with all food safety regulations and sanitation standards.
Supervised and trained staff in customer service, food handling, and safety protocols.
Developed strategies for improved operational efficiency and customer satisfaction.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Assisted with kitchen preparation during peak times as needed.
Performed regular maintenance checks on equipment to ensure proper functioning.
Established policies for cash handling procedures to maximize security measures.
Adhered to all health department regulations regarding food storage and preparation.
Inspected dining room area regularly for cleanliness and adherence to safety standards.
Provided exceptional customer service by anticipating guest needs before they arise.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Assisted staff by serving food and beverages or bussing tables.
Explained goals and expectations required of trainees.
Promoted safe working conditions by monitoring safety procedures and equipment.
Chef Assistant, Cook Shift Leader
Corporate Dining Concepts
Auburn Hills, MI
11.2012 - 03.2020
Stocked food items and supplies as needed.
Maintained cleanliness of work areas throughout shift.
Cleaned and organized kitchen equipment, appliances, and utensils.
Assisted Chef in preparing ingredients for various dishes.
Prepared salads, sandwiches, appetizers, and other menu items as instructed by Chef.
Monitored temperatures of ovens and grills to ensure proper cooking times were observed.
Documented daily production sheets for each dish prepared.
Measured ingredients accurately for recipe preparation.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
Sliced fruit and vegetables for various menu items and stored for later use in crisper.
Stocked food stations before shifts with items and equipment needed for recipes.
Organized prep list and coordinated efficient work to be ready for fast-paced banquet cooking operations.
Checked raw and cooked food to identify potential problems with quality and food safety.
Observed culinary trends and innovations to bring new ideas to team.
Suggested serving portions to eliminate waste and leftovers.
Tracked grocery expenditures to purchase goods within set budget.
Purchased and stored ingredients and food supplies, keeping enough goods on hand to meet daily demands.
Cleaned and sanitized utensils, dishes or silverware.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Took and recorded temperatures of food, refrigerators and freezers.
Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
Stocked cupboards and refrigerators and tended salad bars and buffet meals.
Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
Prepared meats, vegetables or desserts according to orders or instructions.
Observed food safety and sanitation protocols to reduce germ spread.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Sliced meats and cheeses for plating or buffet service.
Followed recipes to prepare sauces, soups, entrees, desserts, and other food items.
Communicated with wait staff regarding special orders or dietary restrictions.
Assembled trays for catering events according to customer specifications.
Transported cooked foods from kitchen area to dining area promptly.
Displayed a positive attitude while working under pressure in a busy environment.
Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
Kept accurate records of inventory levels in the storeroom.
Tested recipes to meet company's standards for flavor, appearance and texture.
Assisted head chef in developing new menus and planning seasonal recipes.
Carpenter's Assistant
Private Contract
Macomb, MI
05.2012 - 10.2012
Assisted carpenter with cutting and measuring materials for projects.
Measured, marked, and cut wood to required dimensions using power tools.
Installed baseboards, crown molding, window frames, door frames, and cabinets.
Cleaned up job sites after completion of carpentry projects.
Inspected completed projects for accuracy and quality assurance.
Collected measurements from clients for custom carpentry orders.
Operated forklifts to move heavy building materials around job sites.
Assembled products using hand and power tools safely and effectively.
Cut materials on job site to prepare for installation.
Installed, assembled and repaired woodwork, millwork, cabinetry and trim under supervision of master carpenter.
Assisted master carpenters with installations for residential and commercial customers.
Completed basic and semi-skilled work under direction of fully qualified carpenter.
Sandwich Artist
Subway
06.2001 - 09.2003
Service Supprt, Barback, Server, Food Runner
Dave & Buster's
Utica, MI
05.1999 - 06.2001
Constuction Worker
Genettis Contracter
Sterling Heights, MI
05.1999 - 03.2000
Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
Mixed concrete, mortar and other materials to prepare building material.
Repaired damaged structures with appropriate materials including wood and metal components.
Transported materials from one site location to another using trucks or trailers.
Utilized power tools such as saws, drills and sanders when necessary on projects.