Wyatt Brown
Greenville,NC
Summary
Detail-oriented analyst with strong customer service skills and a background in technical support. Known for effectively managing upgrades and collaborating with vendors to optimize AV integration. Prepared to drive impactful improvements in educational technology.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technology Analyst
East Carolina University College of Nursing
Greenville, NC
06.2022 - Current
- Support AV and instructional technology infrastructure across simulation labs, classrooms, and conference rooms.
- Provide technical support for simulation-based nursing education, including audio, video, recording, and playback systems.
- Manage upgrades to existing simulation labs, and assist in the design and build-out of new simulation spaces.
- Work with vendors and integrators to plan, procure, install, and test AV systems.
- Support and operate live-streamed college events.
- Deliver daily technical support for faculty, staff, and students.
Worship Leader/Church Youth Leader
Maranatha Church
Greenville, North Carolina
06.2019 - Current
- Creating worship service schedules that optimized team member availability and participation.
- Manage audio and visual equipment to ensure high-quality worship experiences.
- Organizing and leading weekly rehearsals for worship team members.
- Facilitate discussion groups with teenage members on various topics related to faith and life.
- Participated in fundraising efforts for special projects or trips sponsored by the church's youth ministry program.
Help Desk Technician
Pitt Community College
Winterville, North Carolina
08.2019 - 06.2022
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Supported remote desktop connections for users requiring assistance offsite.
Manager
Chick-fil-A
Cary, NC
01.2017 - 06.2019
- Monitored inventory levels and coordinated with suppliers to ensure adequate stock.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Trained new hires on company policies, procedures, and customer service standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Bachelor of Science - Biblical Theology
Southeastern Free Will Baptist College
Wendell, NC05-2021
Skills
- Team leadership
- Customer service
- Technical troubleshooting
- Video conferencing support
- Hardware installation
- Project coordination
- AV system integration
- Simulation technology
Certification
Certified Healthcare Simulation Operations Specialist, Society for Simulation in Healthcare, 2025
Timeline
Technology Analyst
East Carolina University College of Nursing
06.2022 - Current
Help Desk Technician
Pitt Community College
08.2019 - 06.2022
Worship Leader/Church Youth Leader
Maranatha Church
06.2019 - Current
Manager
Chick-fil-A
01.2017 - 06.2019
Bachelor of Science - Biblical Theology
Southeastern Free Will Baptist College