Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wyatt Causey

Yucca Valley,CA

Summary

Dynamic Field Technician with a proven track record at Southern California Edison, excelling in troubleshooting and technical analysis. Recognized for delivering high-quality work while prioritizing safety and customer satisfaction. Skilled in advanced computer knowledge and conflict management, consistently enhancing operational efficiency and team collaboration.

Overview

4
4
years of professional experience

Work History

Field Technician

Southern California Edison
01.2024 - Current
  • Kept detailed records of field measurements and data.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Utilized safety practices with no complaints or accidents.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Worked with diverse types of weather and ground conditions.
  • Tested systems, noting issues and completing preventive maintenance.
  • Communicated with customers to provide updates, gather information and resolve issues.

Service Desk Supervisor

Home Depot
04.2022 - 02.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained new personnel regarding company operations, policies and services.

Paint Mixer

Home Depot
05.2021 - 04.2022
  • Kept detailed records of equipment problems and reported irregularities to supervisor.
  • Checked incoming orders and organized new stock.
  • Checked newly mixed products for safety, accuracy and regulatory adherence.
  • Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
  • Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Worked closely with managers, suppliers and buyers to stock retail locations.

Education

Associate's Degree - Business Management

Crafton Hills College
Yucaipa, CA
07-2022

Beaumont High School
Beaumont, CA
06-2020

Skills

  • Advanced Computer Knowledge
  • Microsoft Office
  • Technical support
  • Troubleshooting
  • Forklift
  • Technical analysis
  • System upgrades
  • Field operations
  • Conflict management
  • Workplace safety
  • Scheduling expertise
  • Professional communication

Timeline

Field Technician

Southern California Edison
01.2024 - Current

Service Desk Supervisor

Home Depot
04.2022 - 02.2023

Paint Mixer

Home Depot
05.2021 - 04.2022

Associate's Degree - Business Management

Crafton Hills College

Beaumont High School

Similar Profiles

CREATE PROFILE