Wyatt Ellis
Show Low,AZ
Summary
Productive Retention Specialist knowledgeable about retaining customer relations and dedicated to keeping numbers in line with objectives. Veteran of ZipRecruiter and well-versed in interviews, assessments and applicable policies.
Overview
11
11
years of professional experience
Work History
Retention Specialist
ZipRecruiter
10.2018 - Current
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
- Ensure high level of customer satisfaction through proactive support and active listening.
- Address customer concerns and provide solutions.
- Educate customers on the value of our services.
- Provide internal feedback on how to improve client retention.
- Assist with other administrative tasks as needed.
- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Negotiating with customers to renew contracts and retain business.
- Meeting with sales teams to propose customer retention solutions.
- Writing and presenting customer behavior reports.
Front
Costco Wholesale
07.2016 - Current
- Performed sales goals and achieved monthly quotas
- Dedicated to continuously improving sales abilities and product knowledge
- Monitored cash drawers to multiple checkout stations
- Take deliveries and maintain customer satisfaction with assistance in different departments
- Asked open-ended questions to assess customer needs
- Communicated all store initiatives and promotions to customers to generate return business.
Salesman
D&B Supply
07.2015 - 12.2015
- Greeted customers entering the store
- Assisted customers with farm equipment/ tool selection, inquiries and order customization requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Built long-term customer relationships and advised customers on purchase and promotions
- Monitored cash drawers to multiple checkout stations to ensure adequate cash supply.
Salesman
Shoppers Supply
01.2013 - 07.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Provided an elevated customer experience to generate a loyal clientele
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Maintained cleanliness and presentation of stock room and production floor.
Education
High School Diploma -
Basha High School
05.2015
Criminal Justice Degree -
CGCC-ASU Route
TempeSkills
- Creative problem solver
- Quick learner
- Critical thinking
- Strong client relations
- Sales Growth
- Sales Leadership
- Presentation skills
- Direct Sales
- Sales Strategy
- Consultative Selling
- Business Insights
- Five9
- Salesforce
- Deal Closure
- Active Listening
- Organization Skills
- Time Management
- Conflict Resolution
- Connectivity
- Sales & Marketing
- Business-to-Business
- Problem Solving
Accomplishments
- Achieved top tier rep through effectively helping with retaining business.
- Resolved product issue through consumer testing.
- Achieved sales rep of the month by completing quotas with accuracy and efficiency.
Timeline
Retention Specialist
ZipRecruiter
10.2018 - Current
Front
Costco Wholesale
07.2016 - Current
Salesman
D&B Supply
07.2015 - 12.2015
Salesman
Shoppers Supply
01.2013 - 07.2014
High School Diploma -
Basha High School
Criminal Justice Degree -
CGCC-ASU Route
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