Wyatt Harrington

• Created and established service division for a newly formed EV dealership
• Reported directly to owner as the division head
• Built profitable service center for customer pay and warranty with multiple brands
• Mentored new service writer for complete customer care
• Built profitable service center for customer pay and warranty with multiple brands
• Assisted in design and development of a new EV brand with international manufacturer
• Collaborated with sales, transportation, fulfillment and client for timely delivery for all vehicles
• Mentored new service writer for complete customer care
• Established field service technician roll for repairs at customer's facility
• Diagnosed and developed vehicle service bulletins along side overseas engineering to remedy concerns and make overall product improvements
• Experience with troubleshooting and training technicians for 10 manufactures of AC motor and controllers
• Experimented with and established controller programming changes to improve EV performance per customer's needs
• Attended trainings on all aspects of EV repair for multiple manufactures
• Conducted staff technician manufacturer's trainings
• Lithium battery technology diagnostics and repair experience
• Proficient with battery management systems diagnostics, cell balancing and repairs
• Tackled all customer concerns in an immediate and professional manner
• Hired, trained and supervised team of service staff members to meet business goals
• Monitored service staff performance and provided feedback for improvement
• Launched quality assurance practices for each phase of development
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Tackled all customer concerns in an immediate and professional manner
• Set and enforce all business processes to ensure daily goals are met in the service operations
• Responsible for service write up, dispatch, and quality control of daily operations maximizing technician proficiency, delivery driver performance and overall customer satisfaction
• Maintain warranty expense, protecting dealer from any unnecessary charge backs
• Maintained records of service transactions and customer feedback for future reference.
• Analyzed service reports to identify areas of improvement.
• Maintain payroll information collecting, calculating, and entering data into the payroll system, as well as retrieving data when necessary

• Managed staff of 8-15 including Service Advisors, technicians and porters in daily operations
• Oversaw service write up, dispatch, and quality control of daily operations to meet Club Car standards
• Responsible for resolving all customer concerns in a professional manner
• Scheduled appointments and assigned technicians to avoid unapplied time
• Tracked ELR and hours per R.O. above posted labor rate and 2.5 hours per R.O. (customer pay)
• Scheduled technician on-line and factory training
• Maintain payroll information by collecting, calculating, and entering data into payroll system, as well as retrieving data when necessary
• Monitored team performance and provided detailed job training

• Bought, renovated and flipped houses using real estate and construction knowledge
• Evaluated properties for potential salability and pricing
• Set up in-person visits, and open houses for properties
• Evaluated performance of existing investments and adjusted accordingly
• Scheduled outside contractors for major maintenance issues
• Conducted regular inspections of both interior and exterior of properties for damage
• Maximized rental income while minimizing expenses through effective planning and control
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments

Fleet Manager

(Was both Fleet Manager and Lead Safety Officer concurrently for the last 2 years)

• Supervised maintenance team and effectively delegated assignments to optimize processes
• Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity
• Executed on-time, under-budget project management on complex issues for senior leadership
• Completed projects by effectively delegating tasks and overseeing employee performance
• Oversaw all management of company fleet of over 2,000 individual pieces of equipment
• Executed design concept and build requirements for several vehicles to align with job requirements, some specific to the oil field industry in Rifle, Colorado
• Trained drivers to manage time effectively, improving overall mileage performance
• Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation
• Inspected vehicles and requested maintenance tasks be completed within specific timeframes
• Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements
• Prepared for highway patrol DOT on site investigations by collaborating with various departments and examining potential risks
• Positively interacted with drivers, upper management and shop department, which helped improve overall communication
• Documented equipment transfers and sales details for accurate record keeping

Lead Safety Officer

• Researched and implemented new "STOP" program, with safety initiatives and strategies to improve safety performance
• Facilitated equipment training over 300 employees
• Coordinated yearly CPR training over 100 employees
• Investigated incidents, determining root causes and implementing corrective actions
• Tracked medical incidents using Fireman's Fund Insurance for supervisors
• Monitored workplace activities to determine compliance with safety regulations and standards
• Inspected job sites to detect potential health hazards and put corrective measures into effect immediately
• Promoted worksite safety by implementing enhanced lockout/tagout maintenance processes
• Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training
• Conducted meetings with upper management and executives to discuss ways that safety could be improved

Summer Season 2008-2009

Concurrent employment with CDI

• Requested parts necessary for vehicle repairs and new installations.
• Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
• Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
• Documented findings and actions taken.
• Disassembled and repaired diesel and gas engines in automobiles, trucks, buses, and construction vehicles.
• Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
• Troubleshoot, diagnose and repair issues with brakes, steering, electrical, engine and transmissions components.
• Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
• Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
• Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Monitored inventory levels and placed orders to replenish stock.
• Maintained records of service transactions and customer feedback for future reference.
• Hired, trained and supervised team of service staff members to meet companies goals, measured with monthly P&L's
• Coordinated with department managers and the owners to maintain streamlined and productive workflow.