Wyatt Henrichs
Manitou Springs,CO
Summary
I’m transitioning from a support-heavy role into a dedicated cybersecurity analyst position because my passion lies in threat detection, vulnerability management, and proactive defense. With a solid foundation in network troubleshooting, log analysis, and system hardening, I bring a unique perspective to preventing and responding to security incidents. I’ve worked hands-on with tools like Splunk, Grafana, and vulnerability scanners, providing security recommendations and assisting with incident investigations in cloud and enterprise environments. I'm ready to apply my technical depth and analytical mindset to help organizations strengthen their security posture and respond to threats in real time.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Technical Support Engineer
Menlo Security
06.2024 - Current
- Analyzed log data with Splunk, Grafana, and internal telemetry tools to identify anomalies and indicators of compromise, supporting the triage of 5–10 escalated incidents weekly.
- Led technical investigations involving HAR files, PCAPs, and browser-based threats, contributing to faster incident containment and more effective root cause analysis.
- Partnered with engineering and security teams to validate patches and confirm resolution of reported vulnerabilities across customer environments, improving turnaround on fix verification by an estimated 20%.
- Provided security configuration and policy recommendations during client troubleshooting sessions, helping reduce repeated misconfiguration cases on follow-up tickets.
- Authored and maintained 10+ knowledge base articles and internal troubleshooting runbooks, helping shorten resolution time for recurring issues and enabling Tier 1 team escalation efficiency.
- Monitored endpoint and cloud activity for high-risk behavior, escalating credible threats to internal SOC/security teams for further investigation and containment.
- Delivered clear technical summaries and security recommendations to non-technical stakeholders, improving issue resolution clarity and reinforcing Menlo’s customer-first approach.
Network Care Expert
Toast
04.2023 - 06.2024
- Provided Tier 2 support for Cisco Meraki and UniFi networks across 100K+ customer locations, ensuring secure and stable operations for cloud-based POS systems.
- Analyzed network traffic to detect anomalies and potential threats; escalated security events and assisted in incident investigations.
- Configured and maintained VLAN segmentation, firewall rules, and secure wireless access policies to protect sensitive data and mitigate risk.
- Conducted risk assessments and security reviews for new deployments, ensuring alignment with internal hardening standards.
- Collaborated across IT and security teams to remediate vulnerabilities, deploy firmware updates, and strengthen infrastructure resilience.
- Authored SOPs, incident reports, and network hardening documentation to support faster issue resolution and continuous improvement.
Network Care Specialist II (Tier 2)
Toast
11.2022 - 04.2023
- Investigated and resolved complex network incidents affecting POS systems in production environments, including performance outages and potential security events impacting hundreds of client sites.
Provided advanced troubleshooting for firewall configurations, VPN connectivity, and VLAN segmentation, ensuring adherence to PCI DSS standards across multi-tenant networks.
Analyzed logs and traffic data to identify IOCs using internal tools and packet inspection, contributing to the escalation of multiple security events per quarter for deeper investigation by internal security teams.
Collaborated with infrastructure and cybersecurity teams to remediate known vulnerabilities, update firmware, and implement hardened configurations on routers, switches, and wireless access points.
Delivered targeted training sessions and documented best practices for secure network deployment, reducing configuration-related issues on escalated cases by an estimated 15–20
Network Care Specialist (Tier 1)
Toast
01.2022 - 11.2022
- Delivered frontline support for network and endpoint security issues in PCI-regulated POS environments, assisting with hundreds of customer cases across small and mid-sized businesses.
Walked clients through initial incident response procedures including system isolation, credential resets, and secure reconfiguration during suspected compromises.
Maintained and updated internal documentation, including incident response guides, troubleshooting SOPs, and client-specific configuration templates to support regulatory compliance and reduce escalations.
Flagged recurring vulnerabilities and misconfigurations in the field, contributing to improved KB articles and faster time-to-resolution for Tier 1 support.
Developed a strong foundation in threat identification, log interpretation, and secure network practices while collaborating with Tier 2 and security teams on escalated incidents. - Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
Data Center Technician
MODIS
01.2021 - 12.2021
- Installed, configured, and decommissioned networking and server hardware in a high-availability data center, ensuring full compliance with strict physical security protocols, chain-of-custody procedures, and role-based access controls.
- Performed vulnerability scanning on network devices and physical servers, assisting security and infrastructure teams in identifying misconfigurations and prioritizing patching and remediation efforts.
- Supported the secure wipe and disposal of decommissioned hardware, maintaining strict adherence to data sanitization policies and NIST 800-88 guidelines.
- Conducted regular audits of hardware assets and rack-level documentation to ensure accuracy, support compliance with internal standards, and prepare for regulatory assessments.
- Collaborated with infrastructure and network teams to troubleshoot connectivity issues, implement cabling strategies, and improve uptime across critical systems.
Landscaper
Ground Effects
04.2020 - 10.2021
- Demonstrated a strong attention to detail and adherence to high standards, ensuring consistent quality in all landscaping projects—skills directly applicable to maintaining security protocols and standards in IT environments.
- Developed and implemented efficient processes to enhance lawn care and landscape maintenance, reflecting the methodical and process-driven approach essential for cybersecurity operations.
- Analyzed environmental factors to determine optimal care strategies, showcasing analytical thinking and problem-solving abilities transferable to identifying and mitigating security threats.
- Led lawn care initiatives with a focus on precision and quality, aligning with the meticulous nature of cybersecurity threat analysis and vulnerability management.
- Collaborated with team members to deliver timely and high-quality service, demonstrating effective communication and teamwork, key components of security operations and incident response teams.
Smart Home Expert
MARKETSOURCE
10.2020 - 02.2021
- Provided in-person consultation and troubleshooting for smart home devices, helping customers secure and optimize home networks for over 100 installations.
Assessed customer Wi-Fi configurations to identify misconfigurations and recommended secure setups, including SSID separation, device isolation, and firmware updates.
Educated customers on cyber hygiene best practices, including strong password creation, secure device onboarding, and router hardening to reduce IoT attack surfaces.
Diagnosed and resolved complex connectivity issues, improving smart device reliability and minimizing security vulnerabilities in consumer environments.
Collaborated with retail and vendor teams to develop in-store strategies promoting secure adoption of smart home ecosystems, contributing to improved customer trust and engagement.
Supported data privacy by delivering tailored guidance on securing IoT environments, helping reduce support callbacks related to device compromise or unauthorized access.
Marketing Manager
Quality Home Exteriors
08.2019 - 02.2021
- Managed client communication, ensuring seamless interaction with canvassers
- Developed persuasive strategies to overcome objections and secure appointments
- Implemented innovative marketing techniques for exterior products
- Boosted appointment sales through strategic client engagement and effective objection handling.
- Analyzed client needs to tailor solutions, enhancing customer satisfaction and retention.
- Pioneered innovative contact strategies that increased market penetration for exterior products.
- Provided resolutions to customer issues, ensuring a 95% satisfaction rate.
- Managed client communications meticulously, securing high-value appointments and repeat business.
- Revamped marketing strategies to enhance client interaction and product appeal.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Midvale, UT05.2024
Diploma -
SEWARD HIGH SCHOOL
Seward, NE05.2014
Skills
- Understanding of network protocols
- Effective team collaboration
- Risk management principles
- Strong organizational skills
- Proficient in ITIL practices
- Effective problem resolution
- Data encryption techniques
- Incident investigation expertise
- Grafana
- MySQL
- Scripting (Bash/Python)
- Data integrity management
- SQL database administration
- Knowledge of PCI compliance requirements
- Digital architecture expertise
- Critical decision-making
- Data center operations
- Linux
- Metasploit
- Network Administration
- Splunk
- Wireshark
- Burp Suite
- SIEM proficiency
- Jira
- Snort (Software)
- Virtualization Technology
- Microsoft Windows
- Agile Methodology
Certification
- CompTIA: A+, Network+, Project+, CySA+, and Pentest+
- ITIL: Foundations
- ISC2: SSCP (need work experience to claim but passed)
Languages
English
Links
www.linkedin.com/in/wyatt-h-769621181
Timeline
Technical Support Engineer
Menlo Security
06.2024 - Current
Network Care Expert
Toast
04.2023 - 06.2024
Network Care Specialist II (Tier 2)
Toast
11.2022 - 04.2023
Network Care Specialist (Tier 1)
Toast
01.2022 - 11.2022
Data Center Technician
MODIS
01.2021 - 12.2021
Smart Home Expert
MARKETSOURCE
10.2020 - 02.2021
Landscaper
Ground Effects
04.2020 - 10.2021
Marketing Manager
Quality Home Exteriors
08.2019 - 02.2021
Bachelor of Science - Cybersecurity
Western Governors University
Diploma -
SEWARD HIGH SCHOOL
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